Monthly Archives for February 2020.
American Airlines started letting customers pre-select their meals online when they’re flying in premium cabins back in the fall of 2012. Delta didn’t roll out this feature until early 2019 and United is still in testing.
While American moved forward with pre-orders for buy on board in coach, they didn’t actually extend pre-orders to first class on regional jets. That’s finally changing.
Qatar Airways owns 9.99% of Cathay Pacific, 5% of China Southern (double American’s stake), and 10% of LATAM. They owned 49% of Air Italy before that carrier shut down. Their biggest remaining investment is in IAG, the parent of British Airways, Iberia, Aer Lingus, Vueling and soon Air Europa.
Qatar owned 21.4% of the British Airways parent – and has now increased that to 25.1%.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United has a program called ConnectionSaver to hold planes for connecting passengers where it won’t cause system or other passenger delays. United expects 25% of flights to arrive 10 minutes early (or more) every day. So holding plenty of flights still allows for on time arrivals.
American doesn’t defer to a computer for this. Their operations center can make the decision to hold a flight, for instance when there are a large number of connecting passengers they’ll have difficulty accommodating in the event of a misconnect. However there are 3 cases where gate agents are allowed allowed to hold the boarding door for customers past 10 minutes to departure.
In December Marriott changed its terms and conditions to say that category 8 high season pricing of 100,000 points per night is no longer the highest price a hotel can get.
It turns out that prospect was all about just a single hotel: the $7000 per night North Island in the Seychelles has now joined Marriott’s Luxury Collection. The hotel is now bookable at 365,000 points per night.
The Senior Director of Corporate Communications for Borden Dairy was flying American Airlines from Dallas Fort-Worth to Charleston, South Carolina with her CEO. The CEO insisted she take his first class seat. However she reports that an hour into the flight a flight attendant realized she wasn’t the passenger on the manifest. That’s when things got heated.
The federal government charges a 7.5% excise tax on domestic air travel. When you buy miles from a U.S. airline you have to pay the tax, because the assumption is the miles are being used for domestic travel.
The IRS notes that if you use purchased miles for international travel (or hotels, gift cards, or anything other than domestic air travel) you can claim a refund of that 7.5% tax.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
God Save The Points calls out Upgrade Pack, a startup which promises discounted airline and hotel upgrades. He apologizes for giving coverage to the startup over a year ago, since they’ve raised money, hired employees and customers have paid money to the company — but there’s still no product.
Upgrade Pack responded on twitter, defending itself by arguing that they’ve been successful in raising lots of money and hiring lots of people.
Against my own interests, and without concern for angering the people I know at the programs, I’m willing to call out the good, bad and ugly to come up with a conclusion of what’s actually best.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
