Monthly Archives for June 2021.
Award charts are the fundamental cornerstone of a loyalty value proposition.. Always and everywhere that a frequent flyer program has dropped award charts it has meant big devaluations. There are no exceptions.
From reviewing cases reported on in media, and the cases I’ve heard about from readers, it appears that there’s an issue when customers change vehicles or extend rentals but the changes don’t get reflected properly in Hertz’s systems.
One customer was held in jail for 40 days over a rental that occurred eight years earlier Another reported renting a car that Hertz had already reported stolen. It clearly wasn’t stolen because they had it in their possession and rented it.
A man and woman who were traveling together on board Southwest Airlines flight WN4699 from Dallas Love Field to Fort Lauderdale on Wednesday got into a fight with each other – and wound up setting a fire.
Delta Air Lines flight 1730 from Los Angeles to Atlanta diverted to Oklahoma City in the wee hours of Saturday morning after a passenger on board is reported to have tried to open the aircraft’s forward boarding door.
Passengers report that the individual made an announcement that everyone “needed to be close to [their] oxygen masks.” The crew “called all the ‘strong men’ to the front of the plane to restrain” the man.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
You used to be able to earn with Delta, Hilton, and JetBlue all at the same time when you spent money on Lyft rides. Then the Lyft-JetBlue partnership ended. Still, stacking earn with both Delta and Hilton for the same transaction was nice. But it appears that’s coming to an end July 1.
CBS This Morning Saturday co-host Dana Jacobson happened to be on board Delta flight DL1131 from Los Angeles to New York JFK on Thursday when the Boeing 757 was forced to divert to Detroit due to a raucous passenger reportedly drinking their own alcohol. She live-tweeted the experience, from people coming on board to the whole plane being offloaded, and captured video of the passenger being removed on a stretcher.
As the passenger is being taken off the plane she yells, “Did I get physical with anybody on the flight?” as though that would be the only justification for taking her off. Apparently she wanted the crew and law enforcement to wait for their drunk passenger to actually do harm before reacting to the situation.
With planes full again, there’s so much pressure to get out right at “D0” that one gate agent shared a story on social media of leaving people behind at the gate. There were seats available because some customers didn’t show, and the agent wasn’t able to put employees waiting to travel on the flight in their place – because it would have meant an extra couple of minutes, which the airline won’t abide.
First class comes at a higher price point than coach and comes bundled with additional services, including drink service. The irony of course is that the difference between first class and coach really shrunk throughout the pandemic.
Meal service hasn’t returned in earnest to most domestic flights up front, with packaged cold items the norm on many domestic flights – and even that was an improvement over what airlines had been serving. In other words, first class passengers saw more cost cuts than those who were just buying transportation. There’s ‘an aviation angle’ to the axe any writer has to grind. But it’s almost always wrong.
United Airlines is running a sweepstakes giving away free travel to people that have been vaccinated. But they won’t consider someone getting AstraZeneca shots to be vaccinated. Anyone who took AstraZeneca needs to follow the same mail-in route to enter as a vaccine refusenik.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
