For twenty years I’ve been writing that every article on how to get an upgrade is wrong. There’s no secret phrase like ‘revenue management’. And ‘dressing nicely’ doesn’t usually matter because upgrades with most airlines are based on an algorithm – that may take into account (for instance) your frequent flyer status and the fare you paid.
Then a Delta Air Lines gate agent goes and does this: holds a “dance off” at the gate for an upgrade. And I start to wonder whether everything I’ve ever written about upgrades is wrong?