Monthly Archives for March 2026.
After Southwest Airlines replaced open seating with assigned seats, wheelchair requests instantly plummeted, confirming long-suspected abuse of the boarding process. Plus, the abandoned Park Hyatt Los Angeles “ghost tower” might finally get new life, and Bilt launches a premium hotel program for luxury travelers.
A passenger desperately needed to use the lavatory during a delayed flight, but an angry flight attendant repeatedly blocked access—demanding his boarding pass as ransom. Now fired, the flight attendant is suing the airline.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
