Delta’s Big Twitter Fail and Google Inside the Thai Airways A380

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I’m a little confused about the Qantas flight. The passenger makes it seem like there are 15 hours of total delays. Sounds like five hours, plus a ten hour flight.

    Plenty of blame to go around on this one but, without having been there, I wouldn’t be able to allocate it. From the airline’s point of view, shame on them for messing up the catering.

    From the parents’ point of view, you need to be ready for something like this catering issue. My standard packing advice for snacks: Think of how much you need for the entire flight. Then double that amount. Then double it again. Then triple it. That’s what you’ll go through in the first half hour.

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