News and notes from around the interweb:
- Qantas Customer Cancels AU$350,000 of Flights After 71 Hours on Hold See? Every airline copies Delta.
- Is Speed Tape the number one misconception in all of aviation?
@AmericanAir is the absolute WORST! This ain’t NASCAR… Sometimes duck tape doesn’t fix everything! pic.twitter.com/tyAOgiclV0
— South Florida 🔥 In Heat (@SoFloridaInHeat) December 13, 2021
- Leveraging Southwest Airlines ‘Bags Fly Free’
#TravelHacks ➡️ When picking up your daughter from college… Fly @SouthwestAir and get those 2 FREE checked bags for each family member!! We have 4 people so we checked 8 bags/boxes with 4 carry-ons!! Even if the tickets are a bit higher you will SAVE on bag fee's! pic.twitter.com/JRuF5rhNE3
— DJ KUN LUV (@kunluv) December 13, 2021
- Which airline would you pick for your party’s theme?
My nephews favorite airline is @SouthwestAir & had an airline themed party 🥲😭 pic.twitter.com/xj0qdJSpOG
— ricky bobby (@kEELONELY) December 12, 2021
- That’s rough: American reportedly refused travel to passengers headed for the Dominican Republic because they lacked a negative Covid-19 test even though none is required.
@AmericanAir Denies me and my pregnant wife on a flight on 12/4. My Pregnant wife ends up in hospital overnight after long argument with staff. They then admit they were wrong the entire time pic.twitter.com/u4OnEFvFI4
— IG: WillieNicks (@WillieNicks) December 11, 2021
Gee, Gary, by negative implication your first story reference reads like something positive for AA! My last hold time with them was 95 minutes on Sunday. Not great but evidently it could’ve been worse.
Maybe you’re losing your grip?
@ Gary — So glad we’re ditching Delta…Jan 31 2024, after our DM status runs out. The hold times and some of the customer service has been pretty bad, but I think DMs are getting much better hold times than general members. Hard to know for sure.
EVERY business in EVERY industry has a recording that states “hold times are longer than normal.” Even at 2am. This was the case pre-COVID. Now, they all play the COVID card in the hope that a person “will understand due to the current environment.” It is the big lie. It is about reducing the customer service line item on the budget. It will continue until the revenue needle moves. Just like the hotels. Just like the banks.
@ Reno Joe — Yep, we are all being ripped off. Thank the Federal Reserve and federal government (Trump administration), who made money free.
I have found that going to the airport, or out of security and to the counter, if in route, is much faster and easier. Has anyone else done the same?
@Gene: Have you tried the “message us” feature on the bottom main page on delta.com or from the flydelta app? They work really fast and get you handled as fast as their fingers can type. Calling a contact center is so 1980’s. Messaging is the new way to communicate with the airlines.