Back in the spring, a Delta Diamond Medallion frequent flyer took to social media to share her efforts reporting flight attendants who were seen using their personal phones midflight. She said that she had been receiving SkyMiles as a reward.
‘Wrote my complaint about Joshua, the FA who hid in the galley and was overall s***** SDF-ATL [Louisville-Atlanta] Wed. Got a personal call from a Delta customer service agent and 8,500 Skypesos! Winning!
She would take photos of the flight attendants. Sharing one, she offered “This will be the third photo I’ve sent Delta in two weeks. Three out of four flights, FAs on their devices. This one is clever – hiding it behind the Delta device while headed toward take-off.”
While flight attendants should be paying attention to their duties not their personal devices the backlash against her online was swift – in some cases for getting the crewmembers in trouble, but I think mostly because she appeared to be doing it for personal gain (if SkyMiles can be called a gain).
Passenger on active witch hunt trying to get flight attendants fired
byu/wingsfever indelta
The internet doxxed her over it, and she deleted her social media accounts.
Angela B. Peery, the Delta passenger who gloated about repeatedly complaining about flight attendants who she sees using their phone to get miles out of it, thinks it's criminal or defamatory to talk about what an obnoxious Karen she is.
It is not. https://t.co/Ky0HAjswma pic.twitter.com/Va3laNKEUs
— Ari Cohn (@AriCohn) April 13, 2024
Now word from a flight attendant group is that she didn’t actually get anywhere with her complaints.
- Her reports that ‘Delta Security’ was investigating staff and planned to terminate crew appears not to have gone anywhere.
- No action was taken against anyone ridiculing her online, either (though she claimed there was).
- And the SkyMiles she reported receiving weren’t for reporting bad actors among crew, but apologies for the airline’s service failures like delays.
Here’s the insider scoop: Peery’s now-infamous post about “winning” 8,500 SkyMiles for reporting a Delta flight attendant, according to our Delta source, was a fabrication. She didn’t receive those so-called “Skypesos” for snitching on flight attendants. Instead, the points awarded came from flight delays and other run-of-the-mill inconveniences.
- They claim that Delta investigated her for complaining too much. Remember that it was Northwest (since acquired by Delta) that went all the way to the Supreme Court defending its right to terminate frequent flyer accounts of customers who complained too much and received compensation. (Norhtwest won.) She’s now “officially banned from racking up SkyMiles for petty grievances.”
This woman became known as “Delta Karen” among cabin crew but the matter appears to have been blown out of proportion. However, flight attendants on phones is considered a big deal at some airlines. Earlier this year, United Airlines gave cabin crew an ultimatum: quit playing with your phones or you’re fired.
Not always so at American. When a flight attendant complained to then-American Airlines CEO Doug Parker about colleagues who “don’t get [their] face out of your phone” he told the crewmember to “be a little empathetic.”
Can’t get no service in first class. She to busy on her phone whole flight! @AmericanAir pic.twitter.com/gqQtHyYUzX
— Todd Sutton (@tdoggsutton) February 6, 2024
American wants flight attendants on their company-provided devices, and those devices are almost considered more valuable than they are. Without their own phones, though, how else to play Candy Crush?
Willing to sell her soul for only 8,500 miles. Tell you a lot. There better really be an FBI investigation or they may be coming after her. I am sure the FBI has nothing better to do than investigate her issue. Probably set up a task force with profilers and a SWAT team. Some people need a hobby or pastime. Maybe a pet.
Mixed feelings: Angela Peery must be in first if she can photograph the FA while taxiing toward the runway. If the FA did predeparture in first before taxiing, then there’s nothing for the FA to do while taxiing toward the runway, so I have no problem with the FA grabbing some personal device time while still in cell range. On the other hand, if the FA refused predeparture on grounds of being “too busy” with T0 tasks, as often happens, but then the FA suddenly finds extra time for personal device time while taxiing toward the runway, that’s below reasonable expectations. In flight, as long as the FA is completing all duties and meeting all reasonable pax needs expeditiously, I don’t have a problem with the FA taking some personal time. Obviously this hinges a lot on how long the flight is, and how full it is: On short, full flights there should be almost no free time for the FA to devote to personal tasks.
She’s a typical Karen. Concerning herself with how others spend every second. If the flight attendant does pre departures and properly serves the cabin why would I care if she spends a couple minutes on her phone. I guess according to this moron she should ask passengers for permission to go to the bathroom.
If flight attendants are on their phone during taxi so what? They can’t see the inside or outside of the plane from a jump seat. I’m sure if the Captain called and said a fire had started in one of the engines or if someone starting having a heart attack do you think the flight attendant wouldn’t immediately put down their phone?
Not sure why people have such a problem with this, if it was true. Customers have the right to complain about service . . . period.
“Not sure why people have such a problem with this, if it was true. Customers have the right to complain about service . . . period.” Yes, but did device use cause a dimished level of service? The rule is in place; they shouldn’t use them. But, unless they are using them and not attending to pax, I have better uses for my time than working as a monitor for the airlines.
I like to get up to take a walk during flights and have no problem going to the back or front galley to request something.
I’ve had a few occasions where I use the call button and after no one came, I walked to the galley and saw a flight attendant on their personal phone. That bothers me a little bit, not from the service side, but safety, which is one of their main responsibilities.
I am nowhere near this but I did have a flight from IND to PHX in FC. The Captain came on the PA and told us we would hit some turbulence about half way through and service and restroom breaks need to be completed by then. Our FC FA served a drink after takeoff and then went into the galley and closed the curtain. I thought maybe she was prepping snacks or something but when I went to use the restroom, I saw she was playing on her phone. Not sure if she was using wifi for stuff online or just crushing those candies, either way, for her, service was over after the single drink. One very dry glass 90 minutes later, the captain came on the PA to announce that we were entering the area of weather and everyone was to be seated. At this point, the FC FA strolled out of the galley and gave all of us a look like, “sorry, nothing I can do.” She collected our glasses and took her seat. At least the folks in Coach had an opportunity to buy a snack pack or food, I had literally skipped buying a snack in the terminal because I knew there was a meal on this flight. 90 min would be plenty of time to serve it. at least some snacks….
This is my rant about a single flight attendant on a single flight, not all of them. I have flown thousands of flights without issue and I am former airline with a family full of em. Personally, I don’t care if they use their phones during idle times, but it should not affect the performance of their duties, especially in premium classes. I sit in 1D frequently and have frequently seen them on their phones during taxiing. From my observations, they always seem to put them away when we hit the runway so who cares? I actually had assumed up until now that this was the rule, they could use them in their jump seats until we hit the runway.
During taxi are flight attendants supposed to be sitting on their hands? I thought it was something to keep them stable. If true, that would make it difficult to fiddle with the phone. However ratting out people for minor infractions makes one a trouble maker.