A British family is being accused by fellow passengers of wheeling their dead grandmother onto an easyJet flight from Spain to the U.K., telling airline staff that she was “tired.”
An elderly British passenger was wheeled onto an easyJet flight from Málaga, Spain, to Gatwick when she was already dead, horrified holidaymakers have claimed.
The 89-year-old was helped on board the aircraft by five of her relatives who, witnesses say, told airline staff she was unwell and had fallen asleep.
But just before take off, cabin crew were alerted that the woman had passed away. The plane was turned around before it left the runway – and the flight was delayed by 12 hours.
The 89-year old was wheeled onto their easyJet flight “already dead” according to passengers. The airline says she died during taxi out, following an all day flight delay. The aircraft returned to its remote stand. Spanish authorities were called to flight 8070 from Malaga to London Gatwick and the woman was pronounced dead onboard.
Multiple travelers say she was brought to the aircraft in a wheelchair, slumped and unresponsive. Some say a family member was physically supporting her head as she was moved down the aisle. The family then lifted her from the wheelchair into a seat toward the rear of the cabin.
At the gate, witnesses claim airline staff questioned her condition and were told she was “tired” or “unwell.” One passenger reports that a family member reassured employees saying, “It’s OK, we’re doctors.”
easyJet’s position is that the passenger was alive when she boarded, had a fit-to-fly medical certificate (no dead body was wheeled on board) and that she died after boarding.
Either way, it seems to me that EU261 compensation of passengers is due. And that’s true even before this incident due to earlier delays. If you arrive 3 or more hours late, payment is due unless the airline proves “extraordinary circumstances” and “all reasonable measures” to mitigate the delay.
A Malaga – London flight triggers €400. So the question is, was a 12 hour delay caused by an extraordinary circumstance that couldn’t be avoided even with all reasonable measures?
- The airline would argue a medical emergency onboard is an extraordinary circumstance. That’s consistent with E.U. guidance. They still need to show they took “all reasonable measures.”
- However, for UK261, passenger illness is considered inherent in carriage and not extraordinary. It’s an argument worth making, even if not controlling for EU261.
- The length of the delay wasn’t unavoidable. The airline actually has to show evidence here.
- And duty of care (meals/refreshments and communications) apply in either case.
(HT: Paul H.)
This incident shows another reason why the UK bailed out of the EU. All of this seems to be a force majeure…act of god. Unless the airline ACTUALLY KNEW that the woman was dead before she was boarded, then, in my opinion…the airline shouldn’t be penalized. The fact that the flight was delayed 12 hours was, most likely, due to Spain’s investigation into a death on a foreign air carrier while on Spanish soil. Should the airline have sent a “rescue flight”? EasyJet might not have spare planes just sitting around. Should they have provided food and drink? Well, that would be a good will courtesy move for the passengers but…low cost carriers…you get what you pay for.
Due to the recent increase in air freight costs for shipping human remains as cargo, passengers can use the “Weekend at Bernie’s” technique and opt for a basic economy fare under $50 USD or $68.97 Canadian dollars for maximum savings. To accommodate this tactic, passengers’ families utilize the complimentary wheelchair service to easily move their deceased loved one to their assigned aircraft seat. With this cost-saving strategy, a famished family member should also receive a bonus delicious Biscoff cookie and a carbonated beverage.
This was obviously not going to be a “miracle” flight like we see daily in the US upon arrival.
DEAD PERSON: I’m not dead!
CART MASTER: What?
CUSTOMER: Nothing. Here’s your nine pence.
DEAD PERSON: I’m not dead!
CART MASTER: ‘Ere. He says he’s not dead!
CUSTOMER: Yes, he is.
DEAD PERSON: I’m not!
CART MASTER: He isn’t?
CUSTOMER: Well, he will be soon. He’s very ill.
DEAD PERSON: I’m getting better!
CUSTOMER: No, you’re not. You’ll be stone dead in a moment.
CART MASTER: Oh, I can’t take him like that. It’s against regulations.
DEAD PERSON: I don’t want to go on the cart!
CUSTOMER: Oh, don’t be such a baby.
CART MASTER: I can’t take him.
DEAD PERSON: I feel fine!
CUSTOMER: Well, do us a favor.
CART MASTER: I can’t.
CUSTOMER: Well, can you hang around a couple of minutes? He won’t be long.
CART MASTER: No, I’ve got to go to the Robinsons’. They’ve lost nine today.
CUSTOMER: Well, when’s your next round?
CART MASTER: Thursday.
DEAD PERSON: I think I’ll go for a walk.
CUSTOMER: You’re not fooling anyone, you know. Look. Isn’t there something you can do?
DEAD PERSON: [singing] I feel happy. I feel happy.
[whop]
CUSTOMER: Ah, thanks very much.
CART MASTER: Not at all. See you on Thursday.
@Coffee Please — Jetway Lazarus!
How did they get a dead body through security without anyone noticing?
Yes, elderly passengers get less invasive screening (at least in the US), but come on.
Seems like there is a security vulnerability there (pack the body with drugs or explosives).
This was unfortunate but I don’t see it as requiring compensation. Even if the airline had spare crews to fly in and an airplane to do that, the timing for that may have been enough for triggering any required compensation, so doing it would be throwing good money after bad. Plus doing that could have caused other delays that were due compensation. I have had flights canceled without compensation and also a flight delayed many hours. These things happen when flying.