Two Cats Karen Screams “You Are Ruining Christmas” — Alaska Airlines Won’t Let Her Stuff Two Pets Under One Seat

“Two cat Karen” is trying to get home to Oregon “for Christmas” but her plans are foiled. She’s checking in with Alaska Airlines, has two cats with her and they weren’t on the reservation. Check-in counter staff offer her a solution, but she doesn’t like it.

She’s trying to take two cats in the cabin, in one soft-sided underseat carrier. She wants to just pay at the airport like she has “for many years.” I have to give her credit for not claiming these are service animals!

But the Alaska staff are enforcing a policy that the pets must have enough room and full range of motion, and be able to travel comfortably in the carrier. And these two larger cats in one carrier fails that standard.

How does this get solved?

  • Employees tell the woman that the “fix” would be another carrier and paying separately.

  • The woman immediately asks the obvious operational constraint: where does the second carrier go?

  • And she’s told – under another seat, that she’d have to pay for.

Ultimately, this is on the passenger and not the airline. She didn’t confirm pet requirements, didn’t detail her plans to the airline and have that added to the reservation, and then demands a Christmas exception. I think my favorite comment in social media comes down to “you’re not special because it’s Christmas.” The airline has rules about the treatment of animals and she wants a lower standard of treatment for hers for Christmas is an odd approach.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. If you’re seeking a fun New Year’s celebration in the land of sun and sand, consider a premium Delta flight to HNL.

  2. If I understood that rant, she tried for two weeks to book or verify carriage of cats. I would have called immediately to talk with a rep, whereas they could have “noted or book” the cats. Yes, websites can be confusing and at times it’s a challenge. That’s why they have reps to call.

  3. I don’t remember her in any of the Christmas stories I grew up with. The check in agents have been very patient with her. Solution: listen to the agents, follow what they say and both cats will fly.

  4. I used to have 2 large cats (17 and 19 lb Maine Coons) and I couldn’t find a carrier that could fit one of them and fit under the seat. When I relocated from Florida to California, I had to check the cats (fortunately, it was winter time and a direct flight), but when I moved back to Florida, it was July and I couldn’t check the cats. As a result, we had to drive across the country with those two vocal cats.

  5. I must say she is acting quite the “cat lady” … LOL

    Why wasnt she reported to animal control services for animal cruelty….

  6. But the Alaska staff are enforcing a policy that the pets must have enough room and full range of motion, and be able to travel comfortably in the carrier.

    As opposed to passengers?

  7. In the video, I notice there’s no ring on her left ring finger. Guys, if she approaches you, RUN AWAY AS FAST AS YOU CAN.

    And if she’s like this all the time, maybe her family will be glad she can’t come home for Christmas.

  8. Eek, wow. An unprepared traveler or someone that doesn’t realize every airline’s rules are different.

    And this woman is replying on Twitter, ouch.

  9. What a great non-starter argument. They are supposed to show her what it said on the website when the ticket was purchased? How can they do that? But, apparently you just repeat that request over and over and win?

  10. I had never been to Alaska’s website before. Here is what I found in a couple of minutes:
    “Call Alaska Air reservations at [800 number given] or [next five words underlined and a link] chat with our reservations team to request a spot for your pet as soon as your travel plans have been finalized. Reservations must be placed prior to the day of travel. There are a limited number of pets allowed in the cabin and reservations are provided on a first-come, first-served basis.

    “Rules for pets in the cabin
    [irrelevant here] …
    You may travel with a maximum of two pet carriers in the main cabin, only when you purchase a second ticket with an adjacent seat.
    [more removed but NOTE WHAT SHE SHOULD HAVE KNOWN]
    Up to two pets of the same species and similar size may travel in the same carrier, provided no body parts protrude from the carrier and the animals are not in distress.”
    Wow, if in those weeks she and her mother were searching in vain to figure out how to reserve space for the cats, she could have reserved space and pointed out the fit (no evidence in the video they didn’t). Now at the airport, armed with this policy, the argument is about distress (none obvious). I am shocked, she had a case, but was unwilling or unable to find what I found in two minutes so she could make a reasonable case.

  11. A4A should suggest to member airlines that they write in the contract of carriage: “All passengers desiring travel with warm blooded service animals or pets must declare these animals at the time of booking. With exception to certified warm blooded service animals, warm blooded pets are limited to the following numbers in each class of service:” Then list those numbers. “Pets must be in a FAA certified pet carrier that is able to be stowed under the passenger’s seat and remain there for the duration of the flight. With exception to certified service animals, the following fees are applied: $XX” Then the airline MUST enforce these rules. You don’t declare…you don’t fly…PERIOD. Cold blooded animals (reptiles, etc.) are not permitted because of the possibility of salmonella contamination.

  12. The term Karen is a racial sexist slur only used against caucasian women. Caucasian women have historically been told to stay silent and keep their opinions to themselves while women of other races can speak their opinions openly. The woman in the video never screamed. Most of the time she was arguing her case in a calm voice. At one point she started to cry and her voice went up because of it. She was understandably upset to learn at the gate that they would not let her on the plane. She was in a desperate situation. How many people in this situation would just say “oh my bad” and just accept they won’t see their family for the holidays? Shame on the person who recorded her.

  13. What this particular passenger did was problematic but so too is that airlines inconsistently apply their own “standards” when it comes to accommodating passengers traveling with animals.
    I think it is cruel to travel with animals in an enclosed, unfamiliar space such as a packed passenger plane but that’s just me. If you’re traveling within the continental US (lower 48 states), drive. These opinions are my own and not Gary’s lol

  14. Lol Bananas. If not screaming she definitely raised her voice. She was not talking in a normal tone to the agent. That was obvious from the video. Or maybe not so obvious to some people??

  15. Animals have had to have enough room to stand and turn and have their own kennel unless they haven’t been weaned for the 40+ years I’ve been in the business.

    It was pretty ugly 15 or so years ago when 20-something women would show up with those rat dogs in backpacks like Paris Hilton and not see them as “pets in cabin”, but as fashion accessories. they couldn’t believe they had to have a health certificate, a reservation of it, and pay a fee.

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