A Love Letter to United Polaris and Why British Airways is Changing Their Bedding Again

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. That “love letter” was more like a paid advert for United. United’s J product arguably lags both AA and DL in quality *and* it’s very late to the game. It’ll be passe before it’s even done being rolled out. I’m embarrassed for CNN and Richard that they were so over-flattering of a barely-middle-of-the-road business class (hard) product.

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