American Airlines Reduces The Cost To Make Same Day Confirmed Flight Changes

American Airlines is making it cheaper in some cases for passengers to change their flight on the same day of travel, for instance to fly home earlier after meetings are over or move to a later flight if things come up.

They used to charge $75 to do this, waiving the fee for their top Platinum Pro and Executive Platinum status members. Now they’ve introduced dynamic pricing, offering same day changes starting at $50, as noted by aviation watchdog JonNYC who says this is expected to both be better for customers and generate more revenue for American (since passengers may opt to pay rather than stand by for free).

This is offered in the U.S., Puerto Rico and the U.S. Virgin Islands as well as Canada, the Caribbean, and between and through New York and London Heathrow (where standby is not permitted). And in some cases the cost could be higher than before, since it is dynamic now rather than fixed.

According to American Airlines,

We’re pleased to offer customers the option to change their flight on the same day of travel for a fee as low as $50 as we know travel plans sometimes change. As a reminder, AAdvantage members with Platinum Pro status or higher receive same-day travel confirmed changes for free when available.

American’s same day change policy is still uncompetitive with other airlines and unreasonably restrictive, however.

  • American has the most hubs and biggest domestic network, but customers can’t use it. In order to make a confirmed same day change to get home earlier, you have to keep the same number of connections (no switching from a connecting itinerary to non-stop or vice versa) and you have to connect through the same hubs.

  • Routing changes aren’t allowed, but that often means there aren’t flights you’re eligible to change to. There may be open seats that would get you home early, but you can’t use the flights because they’d connect you through a different city.

  • You can’t same day change into a lower cabin (first class passengers can’t same day change to economy).

  • And you can only make a same day change when specific inventory is available. That’s the ‘E’ fare bucket. So there may be seats available, and seats even if the same fare class as your ticket, but if American doesn’t make specific inventory for same day changes available you won’t be able to do it.

No other major airline is as restrictive with same day changes as American Airlines, so a little liberalization on price in some cases seems like the smallest step possible.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Can you change to a later flight? I thought AA only allowed same-day confirmed onto earlier flights?

    And yes, as Gary notes, they need to change the policies that make their SDC policy uncompetitive compared to their competitors before this becomes usable. At T-24 these open seats are really distressed inventory and they should be more flexible in letting customers onto better flights.

  2. i wonder of the strict nature helps upgrade clearance rates or irrops

    but in aa’s case i’m guessing they see some leakage from last minute high fares with too much flexibility

  3. RE-Daniel
    I did this last week when my AirFrance flight was delayed and wouldn’t get me to JFK in time for my AA flight home. I was able to get on standby for multiple flights later that day in the app, but also called to make sure everything was good. Unfortunately, though there had been a lot of delays the prior day so all the flights that day and the next few days were over-sold. So I had to roam from gate to gate trying to get on a plane to get home. Caught the last flight that could get me home that day thankfully.

    I do highly recommend standing next to the gate agents during this process. I had told them I would be fine with my daughter and I being split on different flights so she could get home at least. But they ended up skipping us on the standby list and letting #3 get on an earlier flight. That flight also had three involuntary denied boardings. Those three IDB’s were at the gate, so i don’t understand how the #3 standby got on over them and one of us. But the gate agent is god at those times, so best to befriend them best you can.

  4. This part still sucks:
    “Routing changes aren’t allowed”

    Making that open again would allow more flexibility for passengers as well as gate agents, increasing satisfaction all around.

    Complete win-win it would be.

    So of course they won’t.

    And that’s stupid. Because (if we are to believe a Supreme Court Justice) an empty seat on a plane flying has no value…

    So: WTF AA? If there is a seat, switch it!

    I mean, it’s no longer a miles based program… If I fly DFW-LAX-DEN, and it gets there faster than DFW-DEN… Who cares? Why does that matter? It shouldn’t !!!

    Hey, you. Get off my cloud.

    Harrumph.

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