Amex Plenti in Death Spiral and Why Expedia Wins

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Expedia also wins when their rate is better and calling the hotel directly to match it is an exercise in pain.

  2. Marriott has a powerhouse collection of desirable brands and now that they own most of the most compelling brands they will stick it to everybody.Travel agents ,leisure and business travelers
    i predict that they will be shooting at fish in a barrel with many of those willing to pay anything
    Travelers will be paying 200k Mr Points for a single night in a courtyard
    just wait and see what they do once they merge the programs
    I give it less than 2 years and watch out
    Calm before the storm

  3. Plenti has always been a joke but since very early on I had been earning points for my ATT bills each month. And I quickly forgot about Plenti. I tried to redeem points at ATT as that agreement ended last fall but had no luck since I auto pay. So I decided to try my local Exxon station. I have no idea where my Plenti card is so I tapped my entire card number into the pump…and wow, $45 in free gas for my points! I’m down to nearly zero points but that was a nice payoff for a rewards program I never even thought about!

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