AT&T Customer Hit With a $19,500 Roaming Bill After Two Days of Data Use [Roundup]

News and notes from around the interweb:

  • AT&T customer gets $19,500 roaming bill for two days of accidental data use (HT: Paul H) AT&T wouldn’t adjust the charge:

    An AT&T customer traveling internationally racked up $19,500 in data charges over two days — roughly $110 per minute, or $6,500 per hour. According to a post on Reddit’s r/ATT forum, the customer had removed AT&T’s $12-per-day International Day Pass before the trip, planning to use local SIMs and wifi instead. But they left their AT&T eSIM active for the first day after landing. By the time they noticed, one line had hit $18,600, and the other was suspended after crossing $1,000.

    AT&T charges $2,000 per gigabyte for international data without the Day Pass. The customer calculated they were billed $900 for every eight minutes of use.

  • Maybe this is why United’s business class catering is so bad – CEO Scott Kirby doesn’t eat the food.

    Kirby skips his own catering
    byu/Puzzleheaded_Wear472 inunitedairlines

  • Wyndham status matches are back with easy terms

  • United Airlines serving 2019 The Mascot Cabernet Sauvignon in business class Quite the prestige bottle for an airline that now has one of the best business class wine programs in the world. With this bottle, One Mile at a Time writes “move over Emirates.”

    Honestly, though, this cab seems likely to come across drier and more astringent than it does on the ground. Low humidity in the pressurized cabin is going to suppress the aroma, which makes the tannins and acidity seem more prominent. That makes a big, tannic red a risky choice. I’d serve this cooler than room temperature to keep the alcohol from standing out so much. Still, pair this with United’s fatty beef and it could be quite nice.

  • Hotels and ICE. What act are we on now?

  • Clean. Your. Planes.

  • New Bilt card designs.

    All three card designs
    byu/sullim4 inbiltrewards

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Comments

  1. On the BILT sleuthing, shout-out to @sullim4, who’s the new G.O.A.T. on Reddit and at DoC. Designs actually look nice. The product changes are still trash, but, heh, nice-lookin’ cards…

  2. I expect AT&T to advertise, “Save $19,500 on international data roaming fees when you buy the AT&T international $12 day pass. Choose AT&T for the best deals on America’s fastest and most reliable network.”

  3. I used to have a AT&T cellphone account. It was the one that cost the most yearly so I dumped it several years ago. I don’t miss it one bit. The customer service was the most difficult to deal with. My fiber service is still with AT&T and that is ok.

    Getting a local sim is usually pretty easy in the foreign airports I have been in. It should have been a top priority for the AT&T customer. Of course, with a T-Mobile account instead, they may have had a better result.

Leave a Reply

Your email address will not be published. Required fields are marked *