About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Department of Transportation Plans To Ban Nearly All Emotional Support Animals

turkey in airline cabin
Jan 22 2020

If the Department of Transportation moves forward with a regulation that matches what is says is its current thinking, only dogs will be permitted as psychiatric service animals. They’ll have to be trained, have good behavior, and know how to potty. They’ll have to stay in a passenger’s foot area. But Delta’s blanket ban on pit bulls will be overturned.

Continue Reading »

Why Do Foreign Carriers Re-check Your Boarding Pass When You Enter the Aircraft?

boardingpasscheck
Jan 22 2020

US airlines check your boarding pass before you enter the jet bridge, and that’s it — while many international airlines have flight attendants standing at the door of the aircraft who will look at your boarding pass again.

Flight attendants on most airlines around the world will see you’re on the right plane, direct you to the correct class of service, and tell you which side of the plane to proceed down in the case of a widebody. Although it’s common on single aisle aircraft as well.

Continue Reading »

The Official American Airlines Onboard Service Policy Guide

Jan 22 2020

Whether you get a meal or a snack on American Airlines depends on the route you’re flying and what cabin you’re in. In addition to the length of flight and whether you’re in first class or coach, some routes get ‘special treatment’ and better food options than others.

Here’s a simple listing, with handy charts, so you’ll know what sort of meal or snack to expect on your next flight.

Continue Reading »

Two Award Booking Requests Where I Failed to Deliver and One Where I Refused to Help

syndeyhouse
Jan 21 2020

We’ve had thousands of successfully booked awards. Things aren’t as easy as when I started. I once helped a family of 7 fly together non-stop roundtrip in Lufthansa first class. Getting started booking awards during the Great Recession with airline premium cabins empty and award space plentiful made it seem like this would always be easy.

Now it’s harder work, and there are more tradeoffs. Sometimes all we can offer are connections and a passenger will only fly non-stop. My job is to explain the tradeoffs and help a client make an informed decision. And my job is also to know when I can’t (or am not comfortable) helping someone and be straight with them about it up front.

Continue Reading »

Passengers Pulled Off Delta Flight Because Of Their Cell Phone’s Name

Jan 21 2020

Two passengers from Quebec were removed from a Delta regional flight in Detroit over their cell phone’s network name, “remote detonator.”

Passengers were kept on board the regional jet for more than three hours over the incident. People still haven’t learned, it seems, that actual NSA surveillance vans don’t have network names like “NSA Surveillance Van #15”

Continue Reading »

American Airlines And LATAM Kill All Codeshares Effective February 1

plane on tarmac
Jan 20 2020

Changes need to be made for customer reservations where travel was booked on codeshares that will no longer exist. Where a customer was booked on an American Airlines-coded LATAM flight, they’re being rebooked onto the same flight with a LATAM flight number (and vice versa). Apparently the automated process at American to do this didn’t work properly for some reservations.

Continue Reading »

This Marriott Hotel Wants To Help You ‘Netflix And Chill’

Jan 20 2020

Moxy is Marriott’s brand ‘for millennials’ featuring tiny rooms that lack actual desks, meant to drive guests to escape claustrophobia into a property’s ‘social spaces’ where they’ll spend money on food and beverage. What they lack in square footage they attempt to make up for in vibe.

One way that the Moxy Denver Cherry Creek is going about this is promoting a ‘Netflix and Chill’ rate.

Continue Reading »