About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Someone’s Been Installing Fake Power Outlets in Airports as a Practical Joke

wall plug sticker
May 05 2019

Someone been putting up fake power outlets at airports using stickers you can buy off of Amazon. Best I can figure it’s just meant as a cruel, cruel practical joke.

We all need to quickly charge devices between flights, especially when we’re flying planes and aircraft without seat power (and without seat back entertainment, where we’re forced to use those devices for entertainment). And airports are notorious for their lack of available outlets for passengers. Spotting an outlet may seem like the holy grail, but turn out to be a mirage.

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How Airlines Can Make Passengers Love Them Even During Flight Delays

alaska airlines plane
May 04 2019

If an airline doesn’t arrive on time, customers will be unhappy. That’s simple enough, right? As American Airlines ties the attempt to improve their operation to the happiness of customers, it’s arriving on time that they find matters (“A14” or arriving within 14 minutes of schedule) rather the merely departing on time. Customers won’t be ‘likely to recommend’ if they landing early and find they have no gate for half an hour!

But is that all that matters? Obviously people want to get where they’re going, but they may still be unhappy. And several airlines can deliver well on performance, that’s not enough to distinguish one airline from another.

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