Ancillary revenue and customer segmentation are huge buzz words in aviation. It’s how already-profitable airlines think they can make more money. Segmentation usually happens when they sell you a ticket, do you buy basic economy, regular economy, or premium economy? But they also have you captive the full length of the flight. You may be bored. And you can’t ignore the sales pitches.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Singapore Airlines has a new safety video, set not on a plane but in Singapore.
A Singapore Girl visits famous spots in Singapore — Boat Quay, The Intan Peranakan Home Museum, River Safari, Haji Lane, Capitol Theatre and Gardens by the Bay — and demonstrates safety instructions along the way.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The Sheraton Atlanta Airport closed July 23. It was sold to the city and will be demolished as part of an airport expansion project.
I wrote on Monday that the terminal 4 American Airlines Club at LAX will be closed for renovations for a couple of months.
They decided that leaving the club partially open during renovations wasn’t working out well and was slowing down the project. So they’re going to close it on September 5. They won’t close it, though, before the new terminal 5 club opens later this month.
People need to stop trusting United with their pets, and United needs to stop killing pets.
Digital payment companies spend money on customer acquisition through bonuses for two basic reasons.
Customers need a reason to adopt a new technology, even if it’s easy they need to be convinced to pay attention.
Technology providers often bet that there’s a lock-in effect or path dependence, whomever gets you to pay attention first and gets you using the technology has a good shot at retaining your business out of habit.
The next IHG Rewards Club promotion is up and available for registration.
They’re coming out with ‘Accelerate’ again for stays between September 1 and December 31 you earn even more points. And in some ways it’s my favorite hotel promotion — not as much for its richness as much because it is sort of fun.
Register for the partner bonus, shop through the Alaska Airlines portal through August 18th and $350 spend for products you’d buy anyway earns 2000 bonus miles or an extra 5.7 miles per dollar. There’s 2000 more miles you can earn as well.
And oh by the way there’s a new member bonus for Mileage Plan Dining as well.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
