Former US Airways President-cum-American Airlines President Scott Kirby is now President at United.
And he knows that the airline is in control of their cost of redemption, and that any miles sold above that cost generates profit.
Have you ever lost out on an upgrade because that last first class seat was taken by a cat, or a pig?
This morning I wrote about customers at the San Diego airport being told — at the end of Comic-con — that they wouldn’t be allowed to put comic books in checked luggage.
The TSA reached out to me with the Shaggy Defense. Wasn’t them.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Earlier in the month two passengers turned up late in Los Angeles for an American Airlines flight to Phoenix. They’re at Gate 52F for an American Eagle flight (operated by Envoy). And they showed up as the doors closed 10 minutes to departure.
And they went ballistic. They believe they have a right to be on the flight because they have boarding passes. They wanted the standby passengers given their seats to be pulled off. Their bags were supposed to be checked onto the flight, they want to be on the flight.
Japan Airlines is eliminating massages in its Tokyo airport lounges and will be adding additional massaging chairs instead effective October 1.
This spring the TSA started testing searching books as you go through the checkpoint. After all your math textbooks might mean you’re a terrorist.
You might think you’re safe checking copies of 1984 in your luggage. And you probably are. But if you’re flying out of San Diego you’d better not try to check any comics.
It seems only US airlines have gotten the memo not to involuntarily deny boarding to a passenger after they’re already in their seat.
Sadly it seems even 11 year olds need to know their rights or airlines will try to take advantage of them.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Last week Ann Coulter learned that even when an airline offers you a specific seat and charges for it they don’t actually promise to give you that seat.
As another customer who sued United for being moved from the seat she paid extra for demonstrates, this is not something customers understand.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
