About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Taking Advantage of Hyatt’s Test Drive a Tesla Offer

by Gary Leff

Aug 21 2015

This week I got an email from Hyatt promoting Tesla test drives at the Hyatt Regency Austin, which is walkable from downtown, so I took them up on it just to be able to see what the fuss was about.

The drive was… awesome. The thinking that went into this vehicle is amazing, it really is unlike any other car I’ve seen in so many ways. The ability to raise and lower the suspension (and automatically, too, when it knows you’re in a place that you always try to avoid a dip for instance if your driveway is like that). A better backup camera than I’ve seen on any car. More intuitive controls. Here’s why I wouldn’t buy one…

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The End of Airline 800 Numbers Could Be a Marketing Gold Mine

by Gary Leff

Aug 20 2015

Last week I noted that Frontier Airlines is getting rid of its 800 number and should save $2 million a year.

As I wrote at the time, this seems totally reasonable to me. When is the last time you paid for domestic long distance? (I haven’t even had a home land line in ~ 15 years.)

In fact getting rid of 800 numbers are a huge marketing opportunity that airlines could jump on.

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