About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Considering My Next Big Award Redemption.. 3 First Class Products in One Easy to Book Award

I’ve discussed at length the American AAdvantage distance-based oneworld awards (now called oneworld explorer awards) in the past. In addition to the ‘normal’ way you can book an award, with the mileage cost based on the ‘region’ you start from and end in (which is subject to all sorts of rules, like you can’t fly from North America to Asia via Europe, there has to be a published fare between your starting and ending cities, etc) American will allow you to base the mileage cost of your award based on the distance that you fly as long as you only fly on oneworld airlines (and not their other partners like Alaska Airlines or Etihad) and fly on at least two different oneworld airlines (not counting American). The addition of Malaysia Airlines into oneworld has me…

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Ordering Pizza to the Plane During a Ground Delay

Via sobore on Milepoint, a Delta flight from Boston to Atlanta had to divert to Knoxville — and while on the ground there they catered with a delivery of 60 pizzas. Michele Carson-Vaughn, Delta’s director of field services for the Southeast, told WXIA-TV that it was the Atlanta-based airline’s Knoxville station manager who ordered the pizzas after the plane had been stranded for three hours, reports Atlanta Business Chronicle broadcast partner WXIA-TV. “He called the pizza place and said I need 60 pizzas as soon as possible and brought them in,” Carson-Vaughn told the station. The manager’s name was not disclosed. She told the station that Delta worked with the Transportation Security Administration to get security clearance for the pizza deliveries. The pizzas had to be delivered by police car, rather than allowing the pizza…

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Return to the Maldives on Miles: Etihad and British Airways First Class and Tour of Park Hyatts

Trip Report Index: Introducing and Strategy New York JFK – Abu Dhabi, Etihad First Class Park Hyatt Dubai Touring the Burj al Arab Tea at the Burj al Arab Abu Dhabi – Male, Etihad Business Class Male – Kaadedhdhoo, Maldivian and Transfer to the Park Hyatt Park Hyatt Hadahaa Maldives Kooddoo-Male-Abu Dhabi, Maldivian and Etihad Business Class Park Hyatt Abu Dhabi Abu Dhabi – Dusseldorf – London, Etihad First Class and British Airways Club Europe London Heathrow – San Francisco, British Airways New First Class One of the things I really like about American AAdvantage is that they’re generally the best program for securing international first class awards. They have a litany of partners both inside oneworld and outside of oneworld that make this possible – British Airways (albeit with fuel surcharges), Qantas (not nearly…

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Bits ‘n Pieces for March 23, 2013

News and Notes from Around the Interweb: The American/US Airways “Integration Management Office” now has full-time team members appointed. It can be tough to read tea leaves at this stage of the merger process, with very few things about a merged carrier actually decided (though Doug Parker has intimated on multiple occasions that they’re likely to keep the American Airlines computer systems — a huge plus for travelers). But I don’t like that they’ve appointed US Airways’ Senior Vice President of Customer Experience to a key integration role for the new combined carrier… Point me to the Plane got word from Alaska Airlines that the new one-way awards and mixed partner awards that Mileage Plan is offering will soon extend beyond American and Delta to select other partners. This is a gradual rollout, and looks…

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Register Now for Hilton’s Second Quarter Promotion

Register now for Hilton’s second quarter promo — 1000 points during the week and 2000 per weekend night. This isn’t strong enough to make me move business over to Hilton, and certainly not to make extra stays. But it’s worth registering for in case you have any paid Hilton stays between April 1 and June 30. I’m likely to pick up points only during the Freddie Awards, Randy Petersen Travel Executive Summit, and Frequent Traveler University, hosted at the Hilton McLean Tysons Corner. Register even if you don’t expect to have any Hilton stays. It takes just a second, and that way if you do you won’t have to remember to do it later (since you’ll likely forget). 2000 Hilton points aren’t a ton especially in the new post-March world where a night at a…

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He Who Dies With the Most (Delta) Points… Loses?

Effective March 20th, with no advance notice at all, Delta Skymiles changed their terms and conditions so that miles in a member account are no longer transferable at death. The single best discussion of how to handle miles in death and divorce was the cover story of the June 2012 Inside Flyer. It succinctly described Delta’s policy as follows, Upon the death of a Member, the Administrator or Executor of the Member’s Estate may designate one or more other Members to receive a transfer of the mileage credit in the deceased Member’s account. Only whole number amounts of miles may be transferred. The form for this is no longer on the website. Delta’s membership guide (.pdf) now says: Except as specifically authorized in the Membership Guide and Program Rules or otherwise in writing by an…

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Why Hotel Programs are Devaluing Their Points

Here’s a chart from the Calculated Risk blog that shows the 2000-2007 average hotel occupancy rates by week in blue. Then the yellow dashed line shows what those occupancy rates were in 2012. Back to normal levels! The red line shows things so far in 2013, even better than 2012. So hotels are running full, a sharp contrast from the black line which illustrates the bottom falling out of hotel occupancy in 2009 during the Great Recession. Nationwide occupancy is up year-over-year by 1.4% to 66.6% and average daily room rates up 4.5% to $112.05. Put simply, hotel chains believe they don’t have to offer big rebates (nearly as valuable points) in order to put heads in beds.

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Bits ‘n Pieces for March 20, 2013

News and notes from around the interweb: What It’s Like To Fly On North Korea’s 1-Star Airline (HT: @TheBrettGall) I’ve written in the past that Turkish Airlines will offer status matches to most airline elites. This is ultra-useful for free access to United and US Airways lounges when flying solely within the U.S. There’s been some suspicion that Turkish stopped doing so at the end of 2012. However, Loyalty Lobby reports that they’re continuing to do so — you just have to use the online contact form to request the match and upload a copy of your online statement from the airline you wish for them to match. It seems to take two months for them to process it (but the status is valid for about two years and requalification requirements are relatively generous). Hack…

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Membership Rewards Ending ‘Points Advance’ Benefit on June 30

I received an email from American Express Membership Rewards yesterday titled, An Important Update About The Membership Rewards Program. Eek. An important update. When I opened the email the graphic said, “A Quick Update” and the email simply read, We are writing to let you know that the most recent version of our Terms and Conditions is available online. You can also learn more about the Membership Rewards program, including how to get and use points, at membershiprewards.com/abouttheprogram. I figured they’d changed something in the program terms, the subject line was alarming, but scrolling through I’ve found only one thing that’s obviously different than what I had understood before: that the “points advance” feature of American Express Membership Rewards cards is “Available until June 30, 2013.” American Express lets you borrow points beyond those you’ve…

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Alaska Airlines Finally Offers One-Way Partner Awards (and Mix and Match Roundtrip)

Alaska Airlines Mileage Plan is an incredibly useful program. They partner across much of both Skyteam (eg Air France, KLM, Delta, Korean) and also oneworld (eg American, Qantas, British Airways, Cathay Pacific). And they have partners that aren’t alliance members (like Emirates). For the infrequent flyer I often recommend Alaska as a way of earning miles from flights, they may not fly either American or Delta enough to have enough miles for an award ticket but crediting miles flown on either airline to Alaska allows those miles to build up much more quickly. The biggest drawbacks to Alaska have been the inability to use miles for one-way awards on partner airlines (those were limited to flights on Alaska Airlines only) and the inability to mix and match partners on a one-way award. This last is…

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