About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Stuck In First Class: American Airlines ‘Reclining Disaster’ Maintenance Fail Puts Passenger in Unescapable Tight Spot

Nov 11 2024

A first class passenger flying American Airlines from Dallas to Grand Rapids, Michigan on Sunday had a surprise – the person sitting in front of them in seat 2C had an extra special premium seat. The seat reclined more than most first class. And American didn’t even charge them extra! Some might say the seat was “broken” but I prefer to think of it as “angled flat.”

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Passenger Shoves 6 Burgers and Plates of Desserts into Boxes, Fills Two Duffel Bags In JFK Airport Lounge Food Heist

Nov 10 2024

“The couple next to me filled up two duffel bags worth of food. They basically shoved entire plates of desserts, prepared food, etc. and ordered six Sapphire Burgers, etc. and put them in their duffel bags inside empty boxes they had brought. There was a huge pile of empty plates they stashed behind a plant.”

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Backed By City and Courts, NYC Hotel ‘Guest’ Who Declared Himself The Owner Ruled Unfit To Stand Trial On Fraud Charges

Nov 10 2024

A guest checked into the Wyndham New Yorker Hotel in Manhattan in 2018. He wouldn’t leave, and keeps getting the hotel’s deed transferred into the name of a non-profit he created. He’s tried to take possession of the hotel’s bank accounts and even gone to its lenders to borrow against the property. And the city’s administration and courts even, in part, backed him up.

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American Airlines Pivots, Will Open New Austin Admirals Club In Different Airport Location

Nov 09 2024

It seems worth noting that the plan that American Airlines announced for a new 15,000 square foot lounge near gate 14 three years ago is not happening.

They’re still getting a new lounge, despite pulling back significantly in Austin and eliminating around two-thirds of destinations served. But it won’t be as large, and it will be in a different space.

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