About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Welcome

I invite all new visitors from Marginal Revolution and the Volokh Conspiracy to read a quick description of just what this site is all about and what it can do for you. Thanks for visiting!

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Is coach unbearable on purpose?

Tyler Cowen’s recent post on price gouging referenced a common misconception about airline pricing: It is sometimes argued that airlines keep coach quality low deliberately, to raise the demand for business and first class tickets. I don’t know if this is true.. In fact, it isn’t true. Or at least it doesn’t seem to fit the current evidence for domestic flights at all. Airlines only sell about 10% of their first class seats domestically. 90% of first class seats are occupied by frequent flyer awards, upgrades given to frequent travelers, and airline employees. Coach quality has, in general, been rising. American made a fleetwide decision to add 2″ of legroom at every seat by removing a row of seats (They’ve retrenched a bit on some very low yield routes, but this enhancement is still true…

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Alaska Airlines new ad campaign

Alaska Airlines has a new add campaign where they compare themselves to the fictional Sky High Airlines. The message is that Alaska cares, and its competitors like “Sky High” do not.Sky High’s take on lost luggage is especially good. For example, At SkyHigh, we don’t like to think of your missing luggage as being “lost.” Rather, that it has embarked on an exciting journey all its own. And Some people call it “lost luggage.” But we like to say, “if you love something, set it free. If it comes back, well, that’s pretty good.”

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Cheap Hawaii flights

Hawaiian Airlines is offering a $299 roundtrip from Los Angeles and Ontario to Honolulu through December 14th. Pretty good fare, but there’s not a ton of availability at the price.

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Frequent flyer basics

While likely little new for frequent readers of this column, Frommers has a nice introductory series on getting and managing frequent flyer miles. Check out part one, part two, part three, and part four.

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Pets in the cabin

Frommer’s has a nice summary of airline policies on traveling with pets.A niche piece of information to be sure, but my little Yorkie has never flown coach…

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