About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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American Airlines Passenger’s Luggage Gets Crushed After Being Forced To Gate Check Bag

Aug 31 2023

They say there are only two kinds of checked luggage: carry on and lost. But that’s not true. The third kind is damaged. The two most common airline complaints with photos on social media are passengers being required to gate check carry on bags when their plane’s overhead bins are actually empty, and scuffed or damaged checked bags.

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American Airlines Passenger Threatens To Make Life Miserable For Anyone Who Reclines Their Seat

back of airplane seats
Aug 30 2023

An aggressive passenger in the American Airlines forum on Reddit declares that (1) passengers should not recline their seats, and (2) seats should not recline. Calling seat recliners “entitled,” the passenger says that if a passenger in front of them reclines they’ll “tug on” their seat and “do whatever I can to make yo[ur] trip miserable.”

And since this is a commonly-held view, it seems to be one worth correcting.

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Wedding Planner Ruins Special Day By Making One Mistake In A Hotel Room

Aug 30 2023

A wedding planner wanted a full length photo of the bride’s dress, and so she hung the dress on the sprinkler head in a hotel room. The sprinkler head broke, spraying water, and this “ruined hair and makeup for the entire bridal party, the wedding dress” as well as $3,000 worth of the makeup artist’s equipment – not to mention damage to the room.

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