About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Air Mauritius CEO Suspended Over Graft Allegations

Sep 19 2023

The CEO and CFO of Air Mauritius have been suspended pending an investigation of allegations that the pair accepted a hotel stay in Paris from one of the airline’s suppliers.

Krešimir Kučko, who over the past decade had served as CEO of Croatia Airlines and of Gulf Air, only took on the Air Mauritius CEO job in December. And the story strikes me as a bit… weird?

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Hyatt Hotels Increasingly Getting Away With Not Cleaning Rooms

Sep 17 2023

Hotels are ignoring chain rules. Guests book properties assuming they’ll get what the brand promises, and then the individual property doesn’t deliver, choosing to cut costs instead. That devalues the brand, while helping the bottom line of the individual hotel.

This often manifests in properties skimping on or ignoring elite benefits like breakfast. But it also covers housekeeping. And it’s certainly not limited to the best-known offender, Marriott.

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