About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Finally An Honest Resort Fee: At This Holiday Inn It Includes Absolutely Nothing

Jun 06 2023

More hotels should simply state, as this one does, that the add-on fee doesn’t actually get you anything. They should stop pretending you get some bundle of value when you don’t.

I actually like that this hotel doesn’t bother displaying a list of bogus benefits like a once a week yoga class outdoors at 3 a.m. in winter and a free underwater basket weaving class with mandatory extra charge for snorkel gear.

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How Marriott’s W Dallas Hotel Is Shortchanging Bonvoy Members – And Its Own Staff

Jun 06 2023

You’re charged 18% more than the actual published price of what you order, and then likely assume it covers the tip. You should add another, say, 18% – 20% on top of the 18%. But since many won’t, not asking the question, this service charge almost certainly leads to lower tips even as it leads to higher profits. In other words, it’s not just the guest being cheated it’s the employees too.

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Ex-American Airlines Flight Attendants Union Head Suing After He Was Found To Have Swindled Funds

Jun 05 2023

Last year former APFA President Bob Ross was found to have misappropriated funds while running the union. An arbitrator’s award covered charges he billed a family vacation to the union credit card, improperly billed his personal furniture (and bedding and even toilet paper) to the union, and of having the union pay for a personal office he wasn’t entitled to among other alleged misdeeds.

Ross filed suit to overturn the arbitrator’s judgment, arguing first that he shouldn’t be singled out among past union Presidents for financial impropriety, and then that the accusations against him are all part of a plot for Sara Nelson’s AFA-CWA to take over the union.

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