United Airlines’ CFO says AI is already replacing 8% of the airline’s management (non-union) staff — and warns more cuts are coming. From finance to scheduling and loyalty marketing, here’s who gets cut next as automation takes hold across the industry.
American Airlines is replacing its much-maligned Fresh Brew with Lavazza coffee across all cabins and lounges starting next year. The move signals more than a caffeine upgrade — it’s a deliberate step toward rebuilding a premium experience for flyers. Better coffee means happier crews, fewer Starbucks detours, and a long-overdue end to bad brews at 35,000 feet.
With $2,800+ in usable credits, 175,000 bonus points, and unrivaled lounge perks, here’s how the American Express Platinum Card® an easily outweigh its $895 fee—and whether it makes sense for you.
United just told Wall Street it can double profits by 2030 — not from flying, but from loyalty. CEO Scott Kirby says the MileagePlus program will be the airline’s growth engine for the next decade. It’s an audacious claim — and one that deserves a closer look.
A flight attendant stayed asleep through landing — and even ten minutes later wouldn’t wake up. Was it simple exhaustion, or a safety lapse?
He paid for luxury and got bed bugs, broken seats, and a bleeding finger instead. After a nightmare flight from Delhi to Toronto, Air India decided the ordeal was worth just $120 in “compensation.”
A Frontier Airlines passenger at Atlanta Airport unleashed a bizarre tirade caught on video, shouting threats like “My wife is a Spanish b—, we’d destroy you,” prompting immediate police intervention.
Hackers claiming Islamic ties broke into airport public-address systems in both the U.S. and Canada, broadcasting “Free Palestine” messages and insults toward Trump.
Flights paused while security teams searched planes and traced how the coordinated breach happened.
Passengers in American Airlines first class couldn’t believe what they were seeing when a flight attendant barricaded herself in the galley and called police mid-flight. Officers met the plane on arrival—and burst out laughing when they heard why.
Cathay Pacific just threw open the doors to its ultra-rare first class cabin—two JFK-Hong Kong awards you can still grab before they vanish.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
