About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Ouch: The New American Airlines Safety Video Is Full Of People Who No Longer Work At American

Dec 02 2020

The new American Airlines safety video was supposed to debut back in April. It was delayed due to the pandemic. They queued it for December rollout, but decided it wasn’t a good time and tried to pull it back.

Many of the employees featured in the safety video are… no longer employees. They’ve been furloughed since the video was shot.

Continue Reading »

Here’s The New American Airlines Safety Video, Now Accidentally Playing On 70 Aircraft

Dec 01 2020

Back in April I shared details of the new American Airlines safety video. The airline held off releasing it because of the Covid-19 pandemic. I only posted an 18 second snippet to offer a taste, looking forward to the airline’s planned release.

Now, however, the video is playing temporarily on 70 aircraft so I’m happy to share it in full.

Continue Reading »

Will 2021 Reduced Elite Qualification Rules Make Status Too Easy, Benefits Hard To Get?

economy seats
Dec 01 2020

Whether 2021 status requirements are set too high or too low really isn’t clear yet, because we don’t know what travel is going to look like even as it starts to come back once the pandemic begins to get under control. And not all benefits are scarce, so that more elites mean fewer benefits for those who earn it ‘the hard and usual way’.

If it turns out there are too many elites, how a program handles that is still entirely within their control. But we’re going to have to wait to see how the 2021 travel year develops, and how programs continue to respond. Laying out elite qualifying criteria is the start of this, not the finish.

Continue Reading »

Gogo Isn’t Gogo Anymore, They’ve Sold Their Commercial Inflight Internet Business

gogo plane
Dec 01 2020

Gogo has gotten out of the business of providing inflight internet to commercial airlines and will focus on the private jet market instead. They sold their commercial aviation business to Intelsat.

Intelsat believes it can negotiate more favorable terms with airlines (raise prices) and offer more bandwidth (allowing Delta to make internet free to passengers). Intelsat will lease Gogo’s air-to-ground network for 10 years as part of the deal, because commercial airlines (especially regional jets, which largely lack the capacity for satellite internet antennas) still use the technology.

Continue Reading »

Delta Blames Covid-19 For Thanksgiving Operations Meltdown

Dec 01 2020

Delta, which can go hundreds of days at a time without cancelling a flight, cancelled hundreds of flights in days over the Thanksgiving holiday.

Delta blames Covid-19, offering “We didn’t expect the effects of a sharp increase in capacity in the last part of the month to be compounded by rising number of positive COVID cases and quarantine requirements among pilots and other factors.”

Continue Reading »