Airlines

Category Archives for Airlines.

The Pandemic Is Over: Unhygienic Self-Serve Buffets Back In Delta Lounges

by Gary Leff

Jun 17 2021

At the start of the pandemic airlines closed their club lounges as passenger numbers plummeted. With traveling returning lounges have been re-opening, and Delta has re-opened clubs more quickly than its major competitors.

They’ve also done more to bring back food. In fact Delta replaced pre-packaged last month in some clubs with buffet service. Last month I noted Detroit where an employee was plating food off the buffet for passengers. Well, the employee is now gone and Delta has returned to self-service petri dish buffets.

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American Airlines Plans To Give All Frontline Employees New Apple iPhones and iPads

by Gary Leff

Jun 16 2021

American’s ever-excellent Chief Information Officer (and former AAdvantage head) Maya Leibman announced to employees today that the airline will be replacing current mobile devices for all frontline employees as well as line maintenance workers with new Apple mobile devices.

The test of these devices started today with agents at Washington National airport (the airport seems to be where a lot of new processes get tested). Maintenance is already getting new iPads, a priority because they previously carried multiple devices to deal with different aircraft. Pilots and flight attendants will take longer to see the upgrades.

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‘Eye Mask Karen’ Confiscates Passenger’s Mask: They’re For Business Class Customers Only

by Gary Leff

Jun 16 2021

A JetBlue flight attendant confronted a passenger in coach and confiscated their eye mask because they weren’t flying business class – and JetBlue eye masks are for business class customers only.

The passenger asked about an eye mask when they boarded, and they were told no – there’s only one amenity kit boarded for each passenger in business class. A woman seated up front offered hers to the man. JetBlue gave it to her – and she gave it to him. But a member of the cabin crew would have none of it. And there’s video of Eye Mask Karen policing the transaction.

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Union Blasting JetBlue For Making Flight Attendants Commute From New York JFK To Newark

by Gary Leff

Jun 16 2021

JetBlue was born at New York JFK, with slots gifted like so much manna from heaven by Senator Chuck Schumer. But JetBlue no longer drinks from the New York Kool-Aid, they’ve talked about moving down to Florida and they’ve built up flights at Newark.

Schedule data from Cirium Diio Mi shows that JetBlue is operating 1685 flights to 29 destinations from Newark this month. However they don’t have the infrastructure at Newark to support their current ambitions.

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U.S. Government Goes After Air Canada For Cancelling Flights, Stealing Customers’ Money

by Gary Leff

air canada plane tarmac
Jun 15 2021

After more than a year Air Canada is issuing refunds to customers whose flights were cancelled due to the pandemic. They’re only doing this now that the Canadian government has forked over subsidies. They told the government they’d give money back to consumers, but only if the government gave them far more money first.

The Canadian government had backed Air Canada’s decision to keep customer money for transportation that was never provided. For flights to and from the U.S., though, this is a clear violation of U.S. law.

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Flight Attendant Throws Towel On Baby’s Face While Scolding Mom For Breastfeeding

by Gary Leff

Jun 14 2021

A woman’s story about being scolded for breastfeeding on board her American Airlines flight is going viral on social media.

Akeia Escobar was flying Dallas – Fort Worth to Atlanta on American Airlines flight AA980 when, she says that a flight attendant told her to “cover up [her] breast.” But her “baby was latched and [her] nipple was not visible.”

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