Category Archives for Airlines.
Southwest Airlines filed it annual SEC 10-K and it contains some interesting information about the Rapid Rewards program.
They continue carrying a higher percentage of award passengers than anyone else – by a lot, and even more so during the pandemic – and leveraged the Rapid Rewards program for a $600 million cash advance from Chase.
United Airlines Senior Vice President of Financial Planning John Gebo told the carrier’s employees that the carrier is open to mergers and acquisitions. My bet is this doesn’t happen, but there’s a way that it could.
As part of their soon-to-launch relationship with JetBlue, American will begin New York JFK – Tel Aviv, the most crowded Israel market but also the biggest.
Now they’ve announced the route that seemed to make sense six years ago when it looked like they’d go it alone to Israel: Miami – Tel Aviv. They’ve also announced six other new international routes, and two domestic Saturday-only regional jet routes. To several Latin cities they’ll be bigger this summer than they were in 2019.
According to an internal memo Cathay Pacific now exempts business and first class passengers from wearing masks while in their seats in lie-flat mode.
According to the airline, “seats in first and business class are more spacious with partitions, and passengers are exempted when lying flat for sleep.”
American Airlines acquired TWA in 2001. And since then former TWA employees have felt like they’ve gotten the short end of the stick. The most recent case involves ex-TWA pilots suing both American Airlines and its pilots union arguing that they conspired to strip these pilots of their senior in the airline’s 2011 bankruptcy. The U.S. Court of Appeals for the Second Circuit threw out the suit.
Loyalty programs are wasting opportunities to attract good customers, but with hotels at low occupancy and more airline seats than customers competition for elite members is going to become more fierce. Enter the status match. Loyalty programs are going to want to make sure they don’t become too expensive (offering benefits to people who do not become customers) and aren’t the victims of fraud (there are new techniques to fight status match fraud).
Two brothers were kicked off a United Airlines flight departing Newark on January 23 because they were wearing too much personal protective equipment, not too little. Usually we hear about anti-maskers. And Dr. Fauci even recommends wearing two masks. But United wasn’t having any of the more-protective masks these passengers wore.
Delta SkyMiles is at it again. They’ve raised the price of award travel on their partner airlines with no one looking. They’ve done it by a lot. And they’ve done it after just raising award prices in October. During a global pandemic when awards should be easier and cheaper to get than ever. In fact Delta is now charging more than double what United and American charge for the best awards in many cases.
Get ready to have your pockets picked, again.
Democratic congressional leaders are expected to back a third airline bailout of $14 billion for airlines and $1 billion for contractors.
In a move perhaps akin to selling upgrades from United Cargo to Economy, United is offering customers who buy basic economy tickets the ability to pay up after purchase to convert their ticket to regular economy.
With basic economy now a tool to segment business travelers from leisure travelers, and with virtually no business travelers, there’s little downside and only incremental revenue in offering passengers the ability to ‘buy out’ of the restrictions on the tickets they’ve purchased.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
