Jul
20
2021
The agent declares to her, “You can find another carrier to fly. I’d suggest Spirit.”
Watch This American Airlines Agent Fire A Customer
Airlines
Category Archives for Airlines.
Air Canada Told The DOT It Was Ok To Commit Fraud, The U.S. Government Response Was Brutal
Jul
20
2021
The U.S. government proposed to fine Air Canada $25.55 million for selling tickets to customers, cancelling their flights, and refusing to issue refunds. When customers complained to the Department of Transportation, Air Canada claimed they weren’t subject to U.S. law. And Air Canada sought to dismiss the fine arguing that, despite U.S. government claims, the law doesn’t require refunding customers when an airline fails to provide the paid-for service anyway.
The response from the Department of Transportation to this nonsense is brutal.
Elite Benefits Coming To The American-JetBlue Partnership This Fall
Jul
20
2021
American Airlines and JetBlue launched their ‘Northeast Alliance’ early in 2021.
Until now there haven’t been elite benefits recognized between the two airlines, and there’s no redeeming miles for each others’ flights. Elite benefits, though, will begin this fall.
American Airlines Is Designing Its New A321XLR And Boeing 787-9 Cabins
Jul
19
2021
American Airlines is currently in the process of designing the cabins of the brand new Airbus A321XLR and Boeing 787-9 aircraft they’ve ordered, and some details that had previously been speculated on are now confirmed.
Is It So Hard For An Airline To Come Up With A Mileage Offer That’s Actually Exciting?
Jul
19
2021
Major airlines today seem more worried that some member, somewhere might actually benefit from a promotion than they seem to care the promotion actually incentivizing customer behavior.
American Airlines Has A New Goal: Have Enough Water For Coach Passengers
Jul
19
2021
American Airlines has had catering issues they’ve blamed on pandemic unemployment and other supply chain disruptions. Their goal now, according to the airline’s managing director of onboard dining, is to have “at the very minimum enough water to go to everyone.”
The American Airlines-JetBlue Partnership Is A Mess For Passengers
Jul
18
2021
American Airlines customers, especially, should like flying JetBlue which offers more legroom, seat back entertainment, free wifi and a business class product (on routes where it’s offered) with relatively great seats, food, and friendly service.
However the actual partnership – as experienced by passengers – is quite broken. Several customers, based in both Boston and New York, have shared the problems they’ve faced.
American Airlines Needs To Do More For Elites Earning Status This Year ‘The Real Way’
Jul
17
2021
Everyone knew that 2021 would be an odd year. It might not be a total loss, like 2020, where American like most everyone else just extended status. However business travel hadn’t returned in the first half of the year in a meaningful way, and much of long haul international travel remained out of reach. Customers who normally made their status on international business class tickets just weren’t doing so, yet no one wanted to lose these customers when their business returned.
With how easy they’ve made it to keep status, the airline now needs to encourage people to actually fly the airline.
R&B Singer Reports Being Threatened Over Boarding With First Class Passengers On American
Jul
17
2021
R&B singer Lyfe Jennings flew American Airlines and recorded his last interaction with the airline as he boarded his flight, being asked whether there would be any issues on the flight – whether he was going to be a troublemaker – after, he says, he was continually questioned over boarding as a first class passenger. He believes the airline’s employees were skeptical that he belonged in first class because he’s black.
Airlines Need To Start With How To Make Customer Lives Easier, And Work Backwards To Policies
Jul
17
2021
Two quick stories about customer focus help me put in context a conversation that’s been happening on LinkedIn among airline executives.
