Category Archives for Airlines.
On Wednesday evening passengers on board United Airlines flight 2325 from Newark to Orange County, California were relieved to take off after three and a half hour delay. Finally on their way at 10 minutes past 8 o’clock in the evening, they had a much longer journey in store than they’d anticipated.
Congratulations to everyone who got in on this deal. It’s hard to overstate just how incredible this offer was. And kudos to American Airlines and Mastercard for honoring the offer made to customers even if it might have been considered “too good to be true.”
American Airlines flight AA2578 from San Diego to Miami last night appears to be just the sort of flight that I had in mind, where a flight attendant went to lengths to try to show up – as incentivized by premium holiday pay – even when they were too sick to fly.
I’m told that one of the flight attendants was sick but went to the airport anyway, intending to fly, but called in sick once they’d arrived. There’s a second hand suggestion that the crewmember had Covid symptoms, but this isn’t necessary for the point. The flight wound up cancelling and the remaining crew – two pilots and three flight attendants – operated the aircraft to Miami without passengers as American Airlines AA9782.
Last week Emirates flight EK-231 from Dubai to Washington Dulles “was accelerating for takeoff from Dubai’s runway 30R when the aircraft rotated for takeoff past the end of the runway” and the Boeing 777-300 (registration A6-EQI) continued anyway – all the way to DC. It even flew back to Dubai as scheduled, but the aircraft was then grounded for four days after it returned. The FAA is investigating.
Dr. Anthony Fauci has been making the rounds on public affairs programs for several days talking up vaccination requirements for domestic travel. He emphasizes in each case that it makes sense for international travel to keep virus cases out of the country (but unvaccinated Americans are allowed to return, and the virus is already spreading here rapidly).
Fauci then goes on to suggest that a domestic vaccine travel requirement would make sense, not to ‘keep the virus out’, but to serve as an incentive to get vaccinated. In addition to being legally questionable, it may wind up having the opposite effect Fauci hopes.
As the only U.S. carrier offering international first class and on a limited number of aircraft, there’s potential to make it work. There’s even less competition among foreign carriers for the market. American just hasn’t made the investment to do so.
American has the potential to offer a really competitive product. Already they have several of the pieces.
The pandemic kept kept much of Qantas grounded. Their Airbus A380 wasn’t supposed to return until June 2023 “at the earliest.” But the Australian government allowing its citizens to again leave the country, and residents to return, led to a re-start of the airline’s international route network and a planned return of the world’s largest passenger jet on the Los Angeles – Sydney route in July 2022. And then moved the re-introduction date up to March.
Now, because of increased coronavirus precautions rather than re-opening, the airline will again move up the A380 jumbo jet’s return to just two weeks from now on January 11.
Amy Craven, the Director of Brand & Global Advertising recently spoke about the airline’s brand purpose. She gives a nice pitch for it, but I think she misses the mark (because the airline does). “Caring for people on life’s journey” doesn’t do for American what it needs to do.
Delta Air Lines wants to know if they can save money staffing check-in counters with agents for elite travelers. For years they’ve pushed general passengers to self-service kiosks, while maintaining full service especially for their most frequent customers.
They’re surveying their customer focus group, made up generally of a group of elite customers, about whether they use kiosks in areas outside of air travel, what features they want from kiosks, and whether the pandemic has made them more open to a shift to kiosks (less human interaction).
On November 4, United Airlines sent out a remarkable email to customers where they trolled their competitors for the operational problems they’d had, and promising that United would be the carrier everyone could rely on for their holiday plans.
I wrote at the time that’s called tempting fate and – right on schedule – United’s operation appears to be melting down.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
