Category Archives for Airlines.
Delta Air Lines is planning to announce Los Angeles – Hong Kong service in the coming weeks. This has been confirmed by aviation watchdog JonNYC.
There are several lounge projects on the D and E concourses at the Miami airport. American Airlines just announced plans to (1) take the current business class Flagship lounge and fold it into the gate D30 Admiral’s Club space and (2) build a brand new business class lounge.
American’s new Chief Customer Officer Heather Garboden offhandedly mentions that “we’ve seen a 10% reduction in gate checked bags just within the first few weeks” of the carrier’s new boarding process.
If they’ve made changes to consciously drive down the number of bags they’re gate checking, that’s actually a huge win for customers and they should be shouting it from the rooftops! I just can’t figure out why they’re seeing this result.
People steal baggage tags off of luggage at baggage claim, and report those bags missing for compensation from the airline.
Twenty percent of Delta Air Lines airfares will be priced by AI by the end of the year, working to figure out how much each individual customer is willing to pay them.
Delta’s latest earnings discussion revealed a major shift in attitude and planning around bringing back upgrades, slashing premium cabin perks that come from buying business class, and promising to eliminate Sky Club overcrowding within the next 18-24 months. There was a lot more packed into this earnigns call than there usually is!
The problem is that American Airlines has high costs, but an average product. Customers choose them on schedule and price, not because they’ll go out of their way to do so – the argument Delta makes about their business.
American Airlines has introduced elite status in their small business program. Companies that credit $250,000 or more in a calendar year receive (3) incremental benefits.
American Airlines is putting an additional row of first class into its Airbus A319 and A320 aircraft. They’re about the start work on the prototype A319. They expect to retrofit the first group of planes in the fall – the ones due for heavy maintenance checks – and then will proceed with the ones that only need cabin interior work.
Delta Air Lines dropped to number three in reliability among North American carriers in June, according to data from aviation analytics company Cirium.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
