Category Archives for Airlines.
Fascinating internal slides from United Airlines outline how their premium business is doing. They are excited about how their seat fees, premium economy, and business class are doing – especially notable is performance to what’s generally seen as the most premium market, London Heathrow – and how demand has shifted from traditional business travelers to premium leisure.
American, Delta and United can fly bigger planes and fill them with connecting passengers from small cities using smaller aircraft. Southwest can’t and that puts them at a disadvantage even keeping up with 737s. That’s a big reason why United is beating them in Denver, Delta chasing them from Atlanta, and so on.
Most domestic airline passengers should book two one-way tickets, instead of buying a roundtrip. Yet people buy roundtrips. Here’s why you may be buying your airline tickets all wrong – you’ll save money and have greater flexibility.
Flight attendants for United Airlines are allowed to drink while on duty in certain circumstances. So are flight attendants for Air Canada.
There’s a strange reason that American Airlines serves meals in first class between Chicago O’Hare and Denver.
American Airlines is sending out challenges for some customers to earn coveted ConciergeKey status. It even comes with trial status for four months, and achievable benchmarks to keep that status – through early 2027.
Dear American Airlines. One simple change to your service would signal a break from the past and a bright premium future. Change the coffee, and I have a specific suggestion for how you do this.
Part of the ‘premium pivot’ means paying attention to cabin maintenance and appearance, but that will entail a huge culture shift. One commenter explains just how much the airline is up against if they are to make this shift. This American Airlines employee says they were offered therapy for their insistence on getting aircraft clean between flights.
Some customers choose on schedule and price. They may not value the difference in product across airlines, or may not be aware of them. To Kirby, those are basic economy customers – show them the lowest price and give them the least. (This may be a mistake, I will explain below.) Others choose on product elements. Those are the customers to fight for.
American Airlines flight 1006 from Colorado Springs to Dallas – Fort Worth diverted to Denver due to abnormal engine vibrations during its climb out, “cruising slower than normal.”
When it landed and taxied to gate C38 around 5 p.m., the right engine caught fire and thick black smoke surrounded the aircraft. Emergency slides were deployed and all 172 passengers and six crewmembers were evacuated from the full Boeing 737.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
