Category Archives for Airlines.
I always thought that “We are experiencing higher than normal call volumes” just meant “We are experiencing normal call volumes and we underinvest in customer service.”
I don’t remember the last time I called Air Canada Aeroplan where the hold time wasn’t at least an hour. One of the best things about status is jumping to the top of the queues so that my time isn’t wasted. Although that isn’t always a help.
American Airlines flight 292 from New York JFK to Delhi made an emergency landing in Rome following a security threat, that many outlets are referring to as a bomb threat. The Boeing 787-9 was escorted by fighter jets on the way in.
There seems to be concern about their proper handling of money, including government-mandated payments.
JetBlue flight 33 to Paris was delayed an hour and a half to find a replacement pilot last night, because police officers boarded the aircraft and removed one of the cockpit crew on an outstanding warrant for second-degree sex exploitation of a minor.
Video shows a truck pulling the fuselage of an Airbus A330-200 on February 18 in Tianjin, China. It caused a traffic jam as the aircraft maneuvered through local roads on its journey to the Sunrise Dongjiang Camping Base where it is being repurposed into a tourism complex featuring flight simulators, aviation education, and dining and will open to the public on May 1, during the May Day holiday.
There are going to be lawsuits, but call me crazy, maybe it makes sense to wait for more information to come out about the incident in order to form a cause of action. There’s a rush to the courthouse, though, for lawyers to lock in client representation:
Boeing has had production issues, and deliveries of their Boeing 787-9s to American have been delayed. But American couldn’t have flown these planes even if Boeing could have delivered them. That’s because the business class suites hadn’t been signed off on by the FAA, on something of a technicality. Again.
The airline’s stock will be wiped out, $795 million in debt will be reduced, and the new owners will inject $350 million into the carrier. That won’t last long.
The message of the CFO at United is that you can’t reduce everything to a variable in a spread. You have to make investments that seem to make sense in order to differentiate the product and drive consumer loyalty in order to attract a revenue premium as well as co-brand credit card spending.
Delta CEO Ed Bastian defended the experience of the pilots at their regional carrier and says “there is one level of safety” at Delta. Is that accurate?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
