Category Archives for Airlines.
It was big news this past week when American Airlines responded forcefully to a complaint about shutting down a member’s account for opening various frequent flyer accounts in different names as part of a technique to generate several Citibank credit card signup offers.
Now the person filing the complaint has done two things in response to American’s filing.
Through July 12, Aeroplan will sell miles with a bonus of ‘up to’ 75%. They’ll sell you 1 million miles, double the usual limit.
There’s an extra kicker for those seeking elite status with Air Canada: the amount you spend buying miles with this promotion counts towards the airline’s qualifying dollars requirement.
At some point a mileage program has to give members a break, when they’re absolutely certain they’ve got seats that will go unsold, don’t they? And what does it say that they choose not to do so?
The question I have is what covenants were agreed to – aside from usual cancellation penalties or costs to defer deliveries – when American entered into a settlement at the beginning of the year with Boeing over the MAX?
At the time the value of the settlement was estimated at around $600 million although the form and timing of payments weren’t clear. If the settlement included conditions including acceptance of future deliveries, that could explain the airline’s willingness to do so, and could mean rejecting deliveries now would be even more costly than usual.
Companies are frequently faced with a dilemma where they have to choose between acting ethically and acting legally. But it’s shocking to find a situation where a company is faced with a binary choice, and either option they choose is illegal.
That’s apparently the situation American Airlines found itself in when pilot Major General Thomas Harwood III ended his tour of duty with the U.S. Air Force Reserve and sought to return to active status with the airline.
U.S. airlines tell the U.S. government they cannot do temperature checks themselves (Frontier notwithstanding), but at the same time U.S. airlines are already doing temperature screening on their flights to Canada.
An internal American Airlines memo details how customers will be handled if they show a 100.4 degree temperature or above.
It’s the regime uncertainty as much as restrictions themselves that are damaging to travel at the moment. It’s tough to buy a ticket when travel restrictions may change after you make your purchase. And it’s tough to fly when you may be forced to quarantine for two weeks at your additional expense after potential exposure to someone with the virus.
Airlines will be handing out quarantine forms for passengers to fill out when entering New York. Governor Cuomo also wants “a customs-like check-in at the airport” for domestic flights.
The forms will be used to enforce New York’s quarantine of arriving domestic passengers from states with “a positive test rate higher than 10 per 100,000 residents over a 7-day rolling average or a state with a 10 percent or higher positivity rate over a 7-day rolling average.”
Huge waves were created this week when United revealed that travel bookings have been falling off. Things are headed south, it appears, and they’re sending out possible furlough notices to 36,000 employees. But they aren’t really going to lay off 39% of their staff, for four reasons.
United Airlines is bringing back Los Angeles – Sydney service starting September 10, three days a week – Tuesday, Thursday, and Saturday. It’s part of larger growth in their schedule that includes a return of Chicago – Hong Kong and starting up Chicago – Tel Aviv.
But there’s something really interesting about the Los Angeles – Sydney service.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
