Category Archives for Airlines.
NBC News Capitol Hill Correspondent Kasie Hunt lost her Delta elite status, and it’s Donald Trump’s fault.
However if you’re dating problems with SkyMiles, the program really started going down hill in the waning months of Bill Clinton’s second term.
With a ban on non-U.S. citizens and permanent residents entering the country within 14 days of having been in China going into effect, China Eastern has announced a suspension of its U.S. flights.
Coronavirus has claimed lives, infected many, and led to worldwide panic and turmoil in markets. If we’re looking for a bit of good news, though, Thailand may be seeing some success treating the virus with a mixture of anti-flu and anti-viral drugs.
The regime of President Duterte, of course, is considerably more autocratic than predecessors. Among other things he’s well known for stating that his presidency would be “bloody” and that he’d pardon police and soliders accused of human rights abuses, and pardon himself for mass murder.
According to Department of Transportation statistics American Airlines is number 8 out of 8 airlines in baggage mishandling. They view this as a competitive disadvantage in the Chicago market where they lag United (#4 of 8). So they’re working to improve their baggage reliability statistics. Whether the bags make it to you dry seems like it may be another matter.
American Airlines is testing new business class seats. This week they’re even testing new coach and premium economy seats with customers. Next week they’ll test new seat options for business class. And once that happens the leaks will, presumably, start pouring out.
However we don’t need to wait for leaked word on the seats American is trialing to know not just what they’re considering but to make a strong educated guess about the seat they will actually select.
Despite being hobbled by a less aggressive co-brand credit card issuer in Bank of America, Alaska reports in their fourth quarter earnings call that they “saw double-digit percentage growth in our revenues” from Mileage Plan and that comes on top of “incredible years of growth in our loyalty program since the acquisition.”
The financial performance of the program demonstrates that charting their own course – investing more in marketing – drives customer loyalty and revenue to the airline and helps them to compete effectively against less generous airlines
American has new Zoës Kitchen food for sale items on the menu in coach for February – March. Here’s what’s on the menu — and the (4) ways to get free drinks or snacks on American,
In addition US citizens who have been in Hubei Province, China within the last 14 days are subject to screening and 14 days of monitoring upon their return.
Bask Bank will let you deposit money into the Bask Savings Account, earn miles, and withdraw the money. You can put in just the money necessary to earn the miles you’re looking for to top off your account for the award travel you want to book.
American has a new bidding system for customers to volunteer for denied boarding compensation. The goal is to hold down costs by getting customers to state up front how much they’ll accept for a bump, and the airline started holding people to their bid amounts rather than paying everyone the highest amount necessary to get enough volunteers.
One problem with this system has been customers placing their bids without knowing how long it will be until the next flight they’re able to get on, so it’s not really possible for a customer to know in advance what amount they’d accept for inconvenience. American is testing a new approach to showing customers flights when they’re volunteering, but there’s a pretty big catch.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
