Category Archives for Airlines.
Cathay Pacific is now cracking down on flight attendants stealing from their aircraft and the list of items they’re interested in — from pens to ice cream — is surprising. Several flight attendants have been ‘caught red handed’ in searches of employees on arrival in Hong Kong.
Regular readers know that it’s almost always a good idea to pre-order your meal in American Airlines domestic first class, if you’re in the cabin at least 24 hours prior to departure. They have special meals you can order in addition to the two choices that’ll otherwise be on board. For lunch I’ll often take the kosher meal or the muslim meal (I do not like the kosher meal at breakfast).
Since launching a partnership with Zoës Kitchen American Airlines has introduced a pre-order charcuterie plate.
In November American Airlines revamped their first class meal lineup and included a cheeseburger option at lunch.
My initial reaction was that it looked very similar to United’s cheeseburger, right down to the Sir Kensington condiments, however it appeared to have a proper bun rather than United’s pretzel bun. On Tuesday I finally got to try the cheeseburger.
In a speech at the Royal Aeronautical Society in London British Airways CEO Alex Cruz declared that ‘the main threat to BA’s future’ is the airline’s employees.
He’s been forced to walk that back and clarify his remarks on an internal website,
There’s a real problem that programs are facing, how to deliver award seats in a world where planes are full and airlines aren’t growing faster than the economy? If there aren’t unsold seats on desirable flights the model breaks down. The answer though isn’t to move towards low value redemptions where a mile is worth a penny. That’s giving up.
Fortunately it’s not really an either-or proposition. In fact United’s own experience with revenue-based redemptions shows that this new model can easily co-exist with award charts.
Plenty of reporters will be covering the United Airlines first quarter earnings call, but largely focusing on the airline’s revenue performance and questions about the fleet – especially the 737 MAX.
My interest is largely focused on customer experience – product, fares, and the loyalty program – and that’s something that gets discussed but not nearly as widely picked up in the coverage. So these are the things that struck me as interesting during United’s earnings call.
Award space between the US and Tahiti is as tough to get as any route in the world.
Right now Air France business class has some availability for two passengers a few days each month. That’s better than I’ve seen it, whether searching in November or February or April.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Qatar Airways owns a 49% stake in Air Italy and is attempting to revive what was once Meridiana into the dominant airline in Italy. With Delta partner Alitalia struggling, that seems possible. Although given Alitalia’s challenges, draining subsidies from Air France and then Etihad and the government of Italy the Italian aviation market isn’t a place that’s likely to produce profits. Delta sniffed around looking to invest in Alitalia, but no deal has been done.
US airlines don’t want to compete with Air Italy, though. They don’t want to compete with anyone, and there’s always a chance to go to the administration and complain about foreigners.
The JetPrivilege program has value. Last summer investment group Blackstone looked at buying it outright.
Indeed the frequent flyer program has been preparing to operate independently of Jet Airways.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
