Category Archives for Airlines.
Korean Air has eliminated the ability to put award tickets on hold, with or without points in your account. This applies to awards for Korean Air travel (which could generally be held a month, and used to be able to be held nearly indefinitely) as well as to partner awards (which could be held ~ 5 days).
JetBlue has been in the news for making a jilted bridesmaid whole after she bailed on the wedding (for which she had already invested a lot).
Some customers have taken to social media with unreasonable – nae, impossible – requests which underscore some things just aren’t an airline’s fault
In the Alaska Airlines second quarter earnings call on Thursday Executive Vice President and Chief Commercial Officer Andrew Harrison noted that award redemptions spiked after combining Alaska and Virgin America into a single airline,. He reported total “redemptions grew by 22%” and saver redemptions were up 40%.
American AAdvantage members gobbled up the inventory.
Most of the things that raise concerns for airline passengers aren’t safety issues.
It’s natural for passengers to wonder if seeing broken items in the cabin means that’s also how important maintenance are being neglected. Is the aircraft safe? Except U.S. airlines really haven’t sacrificed safety even during the toughest times.
Oh the drama! First Iberia offered up to 90,000 points at a cost of around $300 for booking flights you never even need to take. That’s because the points were supposed to post right away, and expire if unused December 1, while flights could even be for next year.
Iberia started freezing accounts that took advantage of the promotion and coming up with reasons not to honor the deal for some members. However they honored the deal for most people and even have been unlocking some accounts and continuing to post bonus points.
American Airlines believes that investing in product, while necessary to keep up, won’t be a sustainable advantage. All airlines can buy the same products. So the real competitive advantage has to be culture.
The airline does a weekly podcast for employees. This week’s episode is about the airline’s Elevate Training.
When United delayed several flights overnight this week at Chicago O’Hare, passengers took to cots provided by the airport. But airport security rousted them all at 4 a.m. adding true insult to injury.
Austin’s airport is adding 37% more gates next year, and Delta is preparing to make it a focus city complete with SkyClub with outdoor deck.
Focus city status isn’t official for Austin yet, but as of Friday it is for Raleigh-Durham which serves the Research Triangle area of North Carolina, where Delta is already the largest airline (carrying one-third of passengers, with 10% connecting connecting traffic). Delta’s other focus cities are Cincinnati and Boston (of course Cincinnati used to be a hub).
Delta sometimes makes decent business class award space available to Europe, generally when prices are at their lowest for paid tickets. Getting to Asia on Delta can be much harder without paying exorbitant mileage costs (e.g. 200,000-plus miles per person in each direction).
However Delta’s partners, especially their Chinese partners China Southern and China Eastern, offer good availability from West Coast gateways.
After each quarterly earnings call American Airlines senior management holds a ‘State of the Airline’ town hall with employees, where employees can ask questions and get answers.
Some of those questions were about American’s decision to become less restrictive (allow full-sized carry on bags) with their basic economy fares, and the mechanics contract (an issue that never seems to get resolved). However there were several items of broader interest to customers or that offered new insights as well,
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
