Airlines

Category Archives for Airlines.

American Airlines is Having a Hard Time Delivering Their New Extra Legroom Product With Free Drinks

by Gary Leff on June 26, 2018

Jun 26 2018

American Airlines now offers free drinks in Main Cabin Extra seating. First class and Main Cabin Extra also have reserved signs on the overhead bins, though this isn’t something flight attendants are expected to enforce and I watch customers walking to the back of coach storing their backs up front all the time.

Last week at an employee town hall a flight attendant brought up to the carrier’s CEO Doug Parker that they’re having difficulty delivering the free drink benefit to customers in extra legroom seats.

American Will Start Catering More Drinks Onboard in August

by Gary Leff on June 25, 2018

Jun 25 2018

American Airlines hasn’t fully integrated its operations for the amount of beverages they’ll stock on board. American Airlines used to actually stock fewer beverages than US Airways. And they reduced beverage catering in Phoenix down to the old American Airlines levels.

Fortunately that’s being reversed and come “late August” we’ll start seeing more beverages catered in first class across the system.

American Hires at a Tougher Rate Than Harvard, But Flight Attendants Must Look Up From Their Phones

by Gary Leff on June 25, 2018

Jun 25 2018

American Airlines CEO defends flight attendants with their noses in their phones, but contends American has “the best [flight attendant] instructors in the world, getting the best training and are learning how to be great at customer service.”

Incredible Emergency Response Dash Cam Video From American Flight 383 Fire

by Gary Leff on June 25, 2018

Jun 25 2018

American Airlines flight AA383 from Chicago to Miami caught fire in late 2016 as it was preparing for takeoff.

Somehow I never saw one of the most incredible videos of the event: dash cam from an emergency truck responding to the incident.

After Cancelling 3000 Flights American Gives Employees a Pat on the Back

by Gary Leff on June 24, 2018

Jun 24 2018

American’s regional carrier PSA, which it owns, cancelled 3000 flights in a week when their computer systems in Dayton, Ohio melted down.

American Airlines is patting employees on the back for how they handled the crisis.

Why Locals Can’t Eat on United’s Marshall Islands Flights That Are Over 4 Hours

by Gary Leff on June 24, 2018

Jun 24 2018

First Hawaiian bank, owned by a French banking group, is pulling out of its relationship with domestic banking there due to regulatory risk even though there’s no indication of money laundering. This makes cashing paychecks from the US military base problematic.

Western Union has one branch in the capital, which may leave residents taking a trip hundreds of miles by boat or air to receive funds from the rest of the world.

United Handing Out Gift Cards and Miles at the Gate to Promote Credit Card Awareness

by Gary Leff on June 23, 2018

Jun 23 2018

I’m a big fan of creative and even guerrilla marketing efforts, especially when it’s travel companies getting attention by giving away value to their customers.

Last year Barclays and Mastercard promoted the American Airlines card with in-airport cooking and golf demonstrations with giveaways for cardmembers. United is doing something bigger.

How One Head of Loyalty Helps Customers Every Day

by Gary Leff on June 22, 2018

Jun 22 2018

Long-time Southwest Airlines CEO Herb Kelleher used to say they were in the customer service business “we just happened to fly airplanes.” Jeff Bezos talks about the importance of focusing on your customers, not on your competitors.

Those are two principles I think about in the me-too US airline world. And principles I thought of when I saw Mark Ross-Smith share on Facebook how he interacts with customers.

Air Conditioned Planes in High Humidity Can Cause This to Happen

by Gary Leff on June 21, 2018

Jun 21 2018

Air Asia flight 5583 from Kolkata to Bagdogra — a 277 mile flight — was 4.5 hours for mechanical reasons. After 90 minutes passengers were asked to get off the aircraft. It was pouring down rain and people didn’t want to leave.

Air conditioning on board aircraft will mist in highly humid conditions. Passengers contend that the captain turned up the air conditioning in order to smoke them out since they didn’t want to leave.

Report: Malaysia Airlines Waives $4200 in Checked Baggage Fees for Ex-Prime Minister Facing Corruption Charges

by Gary Leff on June 21, 2018

Jun 21 2018

Malaysia’s recently ousted Prime Minister Najib Razak cannot leave the country while he faces corruption charges. He took his family on holiday to Langkawi and apparently took quite a lot of baggage on the trip.

He’s a Platinum member of the Malaysia Airlines Enrich status. One imagines whether he meets the criteria or not that he’d have this status. And his Platinum appears to come with a very special perk. His reservation shows that he checked 535kg of luggage and had the 17,000 Malaysia Ringgit excess baggage fee waived.

Airlines

American Airlines is Having a Hard Time Delivering Their New Extra Legroom Product With Free Drinks

American Will Start Catering More Drinks Onboard in August

American Hires at a Tougher Rate Than Harvard, But Flight Attendants Must Look Up From Their Phones

Incredible Emergency Response Dash Cam Video From American Flight 383 Fire

After Cancelling 3000 Flights American Gives Employees a Pat on the Back

Why Locals Can’t Eat on United’s Marshall Islands Flights That Are Over 4 Hours

United Handing Out Gift Cards and Miles at the Gate to Promote Credit Card Awareness

How One Head of Loyalty Helps Customers Every Day

Air Conditioned Planes in High Humidity Can Cause This to Happen

Report: Malaysia Airlines Waives $4200 in Checked Baggage Fees for Ex-Prime Minister Facing Corruption Charges

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