Category Archives for Airlines.
A 72 year old man taking his first-ever flight on Emirates from Lagos to Dubai to Chicago last week was hospitalized after being “bound and beaten” on the flight.
David Ukesone was flying on EK235 to meet his family after receiving a US Green Card. They turned up to meet the man but he didn’t get off the plane with other passengers. He was removed by police officers who were told the man had been unruly, though no charges were filed.
This week’s Airline Weekly (subscription only) interviews Delta CEO Ed Bastian. Delta doesn’t order new Boeing aircraft, but argues that foreign competition is bad for US jobs.
Despite a path towards declaring victory and going home in their fight against Gulf airline rivals, Bastian pushes back on criticisms over Delta’s purchase of subsidized Bombardier C-series jets by calling out Boeing for their willingness to sell planes to the Gulf carriers.
When Alaska Airlines obtained a single operating certificate with Virgin America, as far as the FAA was concerned they were a single airline. And I started to look at use of American AAdvantage miles on nominally Virgin America flights. However I didn’t see flights — which were offering award space — available to American AAdvantage. That’s changed.
This will eliminate an area of friction between the U.S. and Qatar, and allow Delta to claim victory, without Qatar Airways having to give up anything of significance.
Since the agreement covers only Qatar and not Emirates or Etihad it’s unclear what the future of the Delta, American, and United campaign looks like. Qatar is likely the most subsidized of the 3 carriers. Qatar’s CEO is the most likely to say offensive things. So they’ve been the target of US airline racist attacks. Will they be emboldened by progress, or stalled by the removal of their juiciest enemy?
Basic economy isn’t supposed to be a new cheaper fare. It’s supposed to be new restrictions on what used to be the cheapest fare. That way people who don’t like the restrictions are supposed to spend more money to avoid the inferior experience.
But American offered me such a spread between Basic Economy and regular coach fares that I couldn’t justify spending more money, and I wound up flying Basic for the first time.
American Airlines believes that the number one thing that they can do to make planes arrive on time is to depart on time. So they’ve made it a company priority to the exclusion of most other things to ensure that flights leave exactly on time or even early.
If gate agents don’t bother processing upgrades, let alone coming onboard to move customers up when a first class passenger no shows, that’s acceptable because D0. If seats leave empty with passengers on the standby list that’s ok. If flight attendants don’t have time to offer predeparture beverages in the 30 minutes the flight is boarding that’s fine too.
I’ve gotten asked increasingly frequently lately now that United, Delta, and American all offer Basic Economy fares (no advance seat assignment, no cancel/changes, no upgrades or extra legroom seats, and in United’s and American’s case no full-sized carry on bag) how soon until saver awards book into Basic Economy?
Just like the airline’s inconsistent messages over whether they’re a premium carrier (Flagship lounges) or Allegiant (no seat back video, tiny lavatories, 30 inch pitch with reduced recline seats, and Basic Economy) they offer inconsistent messages on pay (bonuses but reduced profit sharing) and expectations (no enforcement of overhead bins, but more work when it matches an airline – rather than customer – priority).
After American’s earnings calls the company’s executives meet with employees and take their questions. One of the questions was about the restoration of the most important element of an interline agreement between American and Delta, the ability for each airline to put their passengers into empty seats on the other carrier during irregular operations.
And Doug Parker, American’s CEO, wound up and took a swing at Delta…
After American’s earnings calls the company’s executives meet with employees and take their questions. One of the questions was about the airline’s internal employee survey which revealed significant discontent.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
