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When Your Spouse Leaves You Your First Call is.. to the Airline?

united plane docked
Apr 09 2018

Last month when my grandmother passed a different airline did waive part of my change fee (about $80 out of $200) in order to do an ‘even exchange’ when I rebooked to attend the funeral. And I was seated in the back of coach that’s all that was left. Even that little gesture was something.

So it’s really nice when an airline is there for you when the most important people in your life aren’t. That’s what loyalty is all about. Kudos to United.

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