Category Archives for General.
United Airlines and its flight attendants union have agreed on a new contract. Cabin crew will be asked to vote for it, and since they’ve gone five years without a raise many are excited by better pay.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Southwest outsourced its curbside check-in staff, said customers wouldn’t be charged—and then quietly introduced a $3 fee anyway.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Airlines now charge you more if you’re traveling alone than if you’re part of a group of two or more passengers. This isn’t on all routes or all flights. Instead, they’ve quietly introduced new fare rules that require at least a second passenger to be eligible for the cheapest fares.
Hilton’s Hampton Inn brand has promoted a ‘100% Satisfaction Guarantee’ for years. The commitment that ” If you’re not 100% satisfied, we don’t expect you to pay. That’s our promise and your guarantee” dates to the 1990s.
But is it even real? Hotel chains no longer see guests as their customers. Hotel owners are the customers and the goal is to sign on more rooms under their umbrella. Guests are the product they market to owners.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
