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On-Time at What Cost? American Airlines’ Tech Pressure on Employees and Customers

by Gary Leff

Nov 12 2023

American Airlines’ new ConnectMe tool, equipped on employee-issued iPhones and iPads, aims to enhance communication and ensure exact on-time departures, but it also creates pressure on employees, leading to stressed staff and decisions that potentially compromise customer service, such as premature requests to check carry-on bags. This technological push is part of a broader strategy to automate and streamline operations, although it raises concerns about the impact on both staff workload and passenger experience.

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Flight to Nowhere? United Proposes Flights To A ‘Closed’ Airport In China

by Gary Leff

Nov 09 2023

Flights between the U.S. and China have been severely limited since the start of the pandemic. Even as China re-opened, they’ve limited flights by U.S. airlines, and the U.S. government has limited flights here by Chinese airlines. Neither side’s decisions are supported by the bilateral agreement between the U.S. and China.

With limits on flying between the two countries slowly being lifted, United has filed to operate more flights. One of those is San Francisco to Chengdu. They’ve filed to fly to an airport there that no longer accepts international flights.

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