Marriott reset member expectations a year ago about how upgrades work, changing the name so that an upgrade isn’t necessarily to a suite and giving out upgrades only closer to check-in. Well, they’re changing upgrades again!
Hotels
Category Archives for Hotels.
The Hotel Room Innovation You Didn’t Know You Needed: Why Self-Wedging Doors Should Be Everywhere
Bellmen sometimes carry a doorstop or door wedge. It’s often made of rubber (but sometimes plastic) and is shaped like a small triangle or wedge. They place it in the door to hold it open while transporting bags. Sometimes room service staff carry these, too.
But what about a guest when they’re on their own? Self-wedging doors are brilliant, a tremendous convenience, and more hotels should emulate this.
$23,000 for Marriott Ambassador Status, But This Iceland Lego Puzzle Is the Thank You?
Here’s what you get for spending $23,000 a year at Marriott hotels, in addition to benefits like occasional room upgrades and continental breakfast. The hotel chain has sent out end of year holiday gifts, and a reader shares that they received a lego puzzle set of a Marriott Design Hotels property in Iceland.
Phishing or Policy? Marriott Hotel Guests Pressured To Pay Twice Through Suspicious Links
Despite making the booking directly with Marriott, submitting credit card information to guarantee the reservation, and receiving a confirmation email, the hotel reached out to demand separate payment. And it sure looks like phishing or a scam, like someone had gotten hold of new bookings and was trying to steal money.
Hyatt Now Allows Confirming Suite And Club Lounge Upgrades Online And In-App
A year ago Hyatt started testing online redemption of suite upgrades. That feature is now live, and it works for both suite upgrades and club access awards, through both the Hyatt.com website and through the Hyatt mobile app as part of the booking process.
Now You’re Tipping At Check-In? Marriott Hotel Expands Tipping Culture To The Front Desk
This hotel does something a little bit differently – something I have never seen before. They ask guests to tip the front desk agent checking them in.
Get Lifetime Free Membership For Discounted Hotel Rates With HotelSlash Tool [Act Now]
In order to offer their ‘membership’ rates that are exempt from rules requiring them to offer the same higher prices as hotel website direct rates, they have to charge for membership. That’s currently $49.95 per year. But View From The Wing readers can currently sign up using promo code VFTW and that fee is waived. This is lifetime free membership and you should jump on this while it’s available.
Refund Victory: ‘Bed Bugs!’ Protest Backed By Undercover Cop Beats Non-Refundable Hotel Rate
One of my readers ran into trouble checking into a hotel, and the hotel wouldn’t give him a refund either, so he took a guerilla approach and won. He calls the tactic “Protester-style.”
Hyatt Houston’s $65 Valet Catastrophe: Locked Safe Strands Guests—Was Their Fix Enough?
The hotel keeps guest vehicle keys in a safe, but it seems to be one of those cheap consumer-style safes you might buy from an office supply store, because it runs on a battery and the battery died. It likely also has a master key, but that wasn’t available. As a result, no guest could get their vehicle.
Rio Las Vegas Finds A New Way To Be Awful: Breaks Hyatt Rules Again, Forcing Loyal Guests To Pay More Or Lose Benefits
You should not actually stay at the Rio. You should check in there midweek when there’s a great rate when you’re staying in Las Vegas anyway, in order to earn elite night credit, but from all the feedback on this hotel you probably want to actually spend the night somewhere else. Even guests who feel the rooms themselves are fine tend not to enjoy strolling through the property to and from those rooms it seems.











