Category Archives for Hotels.
You should register even if you don’t have any Marriott stays planned this year because one might crop up, and you will never remember to go back and register later. It’s easy and quick to register now, and if you don’t you may wind up losing out on points later.
The welcome message from the Marriott Courtyard Lake George, which explains that it explicitly will not honor Bonvoy elite food and beverage credits because their restaurant is operated by a third party.
A new private lawsuit has been filed against Hyatt over resort fees. Consumer group Travelers United has filed a class action in Washington, D.C. against the chain. Especially highlighted in the complaint is the Grand Hyatt Washington and its ‘destination fee’.
Travelers United is suing under the District’s Consumer Protection Procedures Act requires businesses to sell products at their advertised prices. But Hyatt advertises prices for this hotel at rates consumers cannot pay, since the hotel adds on a fixed amount to its prices in the form of destination fees.
Guests took it upon themselves to remove two snakes from the pool. But there was still one in the hot tub. On the way back from the pool area, these guests were confronted by another snake, and watched it enter a guest room. She heard a TV on in the room, so knew someone was inside. She knocked on the door to let the guest know. The man inside tried to catch it with a plunger from the bathroom.
A woman who declined to stay on property reported they refused full refunds, with the hotel requiring 50% forfeiture of the room rate. A manager claimed, that despite photos, guests were “overreacting.”
A resort in Malaysia has filed a police report, and is threatening to sue, after influencers gave the property a bad review online.
They were surprised at the price to receive “unhygienic rooms” without additional towels available, “musty” beds “full of bed bugs as four people from her trip had rashes on their bodies” and without “a clean water source as they had to wash their faces and body with salty seawater.”
Hilton is offering double points in all markets, and triple points in select cities, September 6 through December 31.
You should register even if you don’t have any Hilton stays planned this year because one might crop up, and you will never remember to go back and register later.
He paid 63,000 points for a stay at The Grand Victoria Hotel in Lake Como. His father passed away, and the funeral conflicts with this stay. So he can’t go, and he’s been charged $5,500.
That’s how Hyatt’s (and Marriott’s) rule works. It’s also unacceptable. Most people assume that they’ll lose the points, not the cash, but that isn’t the rule!
They say that most crimes are committed by a very small number of people. Crack down on the super-offenders and you make an outsized difference in quality of life.
This past Saturday a “’trust fund baby’ from Australia” had been partying at Encore’s Beach Club. He demanded at the Wynn nightclub open an hour early for him, but the manager of XS personally declined this request. It’s not something they can do without any advance notice. This is someone who cares deeply about the party.
So he dropped 200 grand at the Resorts World night club, which let him troll the manager of Wynn’s spot by posting offensive messages to the side of the building.
Hilton has communicated upcoming changes to housekeeping, bathroom towels, bedside power outlets and night lights to hotel owners in the Americas, which they say are changes that “will have the biggest impact on guest satisfaction” while at the same time “being mindful” of property owner margins.
According to an internal communication reviewed by View From The Wing, Hilton hotels must be “clean everywhere and offer a hot breakfast, a great shower experience and a few reliable and friendly touches.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
