Category Archives for Hotels.
As a general matter if you see something white it’s being changed, if it’s multicolored it was probably purchased specifically to avoid showing stains. Pricier chains have changed bedding more regularly than budget hotels. There was once a standard in the industry for mid-priced and below to change duvets four times a year coinciding with a deep clean of the room.
Pan Am founded Intercontinental Hotels. After all there needed to be places for American consumers to stay in the far flung destinations they served, and as a tool of US foreign policy.
At one point United Airlines owned both Hilton and Westin hotels as part of their attempt at horizontal integration in travel under the Allegis brand. United wouldn’t just sell airline tickets, they’d market the full trip to consumers.
But I’d forgotten that American Airlines had a hotel chain.
Shawn Mackey filed a lawsuit against his Airbnb “superhost” Pamela Fohler and the platform for privacy invasion, emotional distress, and marital damage after a contentious stay and an alleged extortion attempt involving a photo taken by a doorbell camera.
Both chains report that 78% of their revenue comes from the U.S. Their international footprints are smaller than you’d think!
Marriott has more than twice as much booked liability for hotel award night redemptions as Hilton. But that does not mean “Marriott’s loyalty program generated a far higher total volume of rewards for members than Hilton’s did” since Hilton pays hotels less when members redeem than Marriott does.
Owning a timeshare often leads to unforeseen expenses, restrictive use conditions, and significant resale difficulties, making it a questionable financial commitment.
It’s a two month promotion that can earn up to 1,000 (or 1,333) bonus points per night. I value Hyatt points at 1.4 cents apiece. Not amazing, not terrible. The offer hasn’t been released yet and can’t yet be registered for.
With Hyatt expected to onboard some Mr. and Mrs. Smith properties in the coming months, their Small Luxury Hotels of the World partnership has been in doubt. Now Hilton has launched a new partnership with SLH.
There’s one hotel cost cut that genuinely took me by surprise, that goes beyond anything I’ve seen in a hotel previously. And I’ve seen a lot.
Some guests head down to the front desk and complain about their hotel stay, every single time. A former Hyatt and Hilton employee talks about tracking a customer’s complaint history, the compensations they received, and notes about the guest. The hotel knows who’s a serial complainer, just doing it for the discounts, free breakfast or points. One guest wanted free champagne every day.
Marriott is out with its first promotion of the year. Registration is required to earn 1,000 bonus points per night and double elite qualifying nights on paid stays.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
