Category Archives for Hotels.
Hilton’s Conrad Maldives has standard room award availability nearly every day from mid-May through September. And for anyone with any elite status, even Silver, fifth night is free on awards.
Whenever a hotel chain adds a brand, like Marriott’s bringing on City Express as their 31st brand or Hilton launching Spark – a cheaper version of Hampton Inn, with splashes of light purple! – consumers react with confusion. How can we possibly need more hotel brands? Don’t the big chains already have more than enough?
Customers simply do not know which hotel brands are part of which chains, or what each brand stands for. This confusion must mean there are too many brands, yet brands continue to expand which must mean chains must believe doing this is profitable. After all, more brands means being able to open more hotels and attract more developers and owners.
The Hyatt Regency Aruba has a history of playing games with free night award availability. They made it nearly impossible to spend Hyatt points, assigning only 22 out of their 357 rooms as potentially eligible for redemption. This hotel is actually owned by Hyatt, and after I brought their shenanigans to corporate’s attention they adjusted the practice.
However Aruba redemptions again became a problem. Some time in the second half of December all award night inventory at the property for 2023 zeroed.
You can often still move hotel points to airline miles, but some programs actually let you move airline miles into hotel points. By offering transfers in both directions this does create the opportunity to launder airline miles through hotel programs from one airline to another as well.
There’s no current first quarter promotion from Hyatt that all members can take advantage of across their brands. However Hyatt is running a series of targeted promotions. You can check whether you’re eligible, and offers include free night certificates, suite upgrade awards, bonus points and triple points.
By putting the bed on top of the sofa, Marriott is able to offer smaller rooms with the same features. And smaller rooms mean more rooms in a hotel. That’s good for revenue, and will let them compete for owners looking to maximize revenue per square foot of their real estate.
The open question is how guests will receive the idea.
Did you know that you don’t have to check out of a hotel (most of the time) but that you still should anyway?
Many limited service hotels offer free breakfast, from Hampton Inn to Residence Inn to Best Western and Holiday Inn Express. It’s very rare that I’ve ever seen a hotel actually verify that you’re a guest before giving you access.
I’m surprised that so few people show up at these hotels and have breakfast! Then again, maybe people do?
Marriott offers complimentary breakfast at most of its brands to Platinum elites and higher. Hoewver they don’t really say what breakfast means. And some hotels have figured out that the terms and conditions of the Bonvoy program don’t actually define ‘complimentary’ so they interpret it to mean “charged to the customer, but just for less money.” The Tribute Portfolio Royal Palm South Beach Miami is one of those hotels.
The Park Hyatt New York is a sublime property, and one of the most redeemed-for hotels in the Hyatt program. I’ve had some excellent stays there, including upgrades to suites, and I love that they allow Globalist members to take their elite breakfast as room service or in the restaurant.
Recently, however, they’ve told top tier elites that their benefits are far less than what the program promises.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
