Delta reverses course on medallion segment upgrades

Beginning January 1st, Delta will provide complimentary upgrades to elites. This is a major rollback of changes made to the Skymiles program, and is directly attributed to customer feedback.

    “We said early on that we would live with the program for 10 months and take customer feedback,” said Patrice Miles, Delta’s vice president of consumer marketing. “Well, we listened, and the number one thing we heard is that Medallion members wanted more upgrades and to simplify the process.”

So I certainly have to tip my hat to the loudest voices, SaveSkyMiles.

Delta is retaining their new qualifying system, making gaining elite status more dependent upon higher fares and more complex. However, once making that status, the reward may be a first class seat.

Way to go Delta (and I haven’t said that for a long time)!

Update: The news is now available on the Delta website.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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