A passenger passes along a photo from on board Thursday’s American Airlines flight AA3145. The SkyWest Bombardier CRJ-700 (registration N716EV) was headed from Phoenix to Santa Rosa.
This 18 year old CR7, ex-Atlantic Southeast and ExpressJet, moved over to Skywest in December 2018 and sat in storage until Feb 2021. And the interior looked like it should never have been taken out of storage. Or at least you might think the airline would do a little more interior work before turning it to the skies.
However I often see the bare minimum done on regional jets, especially that change owners or that start flying for another carrier. You’ll see the armrest colors of one airline even when seat covers are changed to the branding of another. Still, you expect the cabin interior to be fully intact.
This is a terrible customer experience, because a reasonable person outside of aviation wonders if an airline is skimping on maintenance in the ways they can see, what are they skimping on that they can’t see?
I reached out to SkyWest for comment on Thursday evening but they haven’t responded. I will update this post if I hear back.
Update: SkyWest offers,
SkyWest Airlines maintains a robust maintenance schedule for all of our aircraft, including regular inspections. While the condition near the interior window of this aircraft would not pose a safety concern, it does not meet our high standards and our technicians are further inspecting the issue. If a customer ever has a concern about something they see onboard an aircraft we encourage them to notify an airline employee so it can be resolved or reported to our maintenance teams.