Comments

1. ALL seats and areas in the plane should be cleaned well- not just premium. Prefer to leave ten minutes later and have a clean cabin- Last two times I flew it wasn’t so clean- not unacceptable but certainly never saw this level of dust and whatever before covid- Clean planes please !!

2. Wait, you guys don’t ‘wipe’ your seats/tray tables? I still do. Every time. I don’t trust y’all.

   I respect cleaning crews, but they aren’t given enough time to perform, and they certainly aren’t paid enough to care much more than the bare minimum.

   Delta and United sometimes still provide the alcohol wipes, but I haven’t seen them on American in a while. I guess I’m ‘woke,’ because I still bring my own travel-sized Flygiene wipes with me.

   70% alcohol helps with most stuff, but won’t prevent norovirus (seriously, we really need a vaccine for that one, like, it’s overdue).

3. If you’d like a premium travel experience shared with other elite guests, consider Delta.

4. Frankly, if you insist on flying AA, you deserve to sit in all the crap! And while you are at it, stop moaning about lack of pre- departure drinks.
   And while you are being repeat idiots, bring along those package wet wipes. Starting with covid, we always wipe down our seats, trays, and seat belts.

   If you must spend your days whining about your frequent flyer “partner,” take it someone who gives a shit.

   You ought to thankful that you have dirty, unbroken seat.

5. Cleaning is not sanitizing. Airlines do not sanitize surfaces – ever.
   No matter how “clean” the surface appears, I assure you it is still teeming with bacteria as well as a non-zero amount of human fecal matter. Every surface, in every public space, (airport, hotel, plane, uber…) is filthy no matter what you see. Bring wipes, wash your hands frequently, and don’t touch your face (or your food then eat it) and you’ll be fine. I wipe down every surface with Lysol/Clorox wipes even it looks clean.

6. Well that means AA will need to increase turn times, so of which are moronic. You can’t expect a thorough cleaning in less than 5 minutes. I would prefer ontime flights and connections. I always travel with handiwipes and you should too. Airports are also very dirty.

7. Wow. As a huge American Airlines fan and loyalist, I’m just blown away by the way they’re self-destructing. Gary, thanks for keeping us abreast (multiple times a week), although some of this stuff is getting a bit hard to read. What’s amazing is that they are managing to destroy their brand in every way possible: Hard Product, Soft Product, Food, Drink, Amenities, Gate Experience, Cleanliness, the list is endless. Robert Isom (and a lot of C-Suite Execs below him) need to go.

8. The reason you get the towels in AA first is so you can clean up. I generally wash my hands before I get on a flight so I don’t need to wet-towel them (which is what it is) so I use it to wipe up the tray table etc. duh

9. The airBaltic CEO could apply for the job at American but the AA board hasn’t employed a competent CEO since before the merger so being capable doesn’t seem part of the job description.

10. Alan, imo, you could not have written a ruder, more uninformed post in reply to legitimate concerns. If one pays first class prices one deserves true first class service, as advertised. Silently removing services and maintenance w/o explaining, announcing or justifying while still charging top prices seems quite questionable.
    AA utb THE premier carrier. In fact, at one time they trained the pilots for most other airlines as well as having done all the maintenance for most airlines. The mighty have fallen far and, it seems, bc of the very few carriers and very high prices for identical milage on other airlines, they survive.
    There IS a way to deep clean each plane monthly. IMO, one way would be to just put some of the extraordinary profits to use instead of pocketing them. This post is my opinion only and I understand others may disagree.