Just How Bad is the Starwood Hotel in Cuba? And More..

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Four Points aren’t anything close to what the writer described. That’s mostly just Cuba being Cuba.

  2. I’ve stayed lots of Four Points, including and especially BKK.
    Excellent for a quick trip business or pleasure.
    Rooms fine, clean and well serviced.
    Staff Service excellent.. location great !!

  3. Four Points is weak but not that weak. Although, given Starwood’s miscues in this arena, I wouldn’t have been surprised if they had tried to flag this as a Sheraton.

  4. $250 !!! Maybe they should have had opening rates of $50 while they got their mattresses, etc. in place!
    OTOH serving food that could kill people (hot food not kept at appropriate temperature can lead to some nasty illnesses) is NOT acceptable under any circumstances and it would be better not to have breakfast at all if they haven’t got basic food safety under control.

  5. I have stayed in many Four Points around the globe and never had any problems. It’s just Cuba being Cuba.

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